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Microsoft support would be the first place i would start. Have you been in contact with them yet?
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Microsoft support would be the first place i would start. Have you been in contact with them yet?

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Do you have an Ireland number for MS Support?
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Do you have an Ireland number for MS Support?

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Google told me :) - <a href="https://www.microsoft.com/en-ie/aboutireland/contactus.aspx" rel="ugc">https://www.microsoft.com/en-ie/aboutireland/contactus.aspx</a>
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Google told me :) - https://www.microsoft.com/en-ie/aboutireland/contactus.aspx [https://www.microsoft.com/en-ie/aboutireland/contactus.aspx]

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Home user is paying 100 PA approx to MS and may watt to cancel annual sub which is in dec approx let’s say <br />
<br />
What options do they have? <br />
<br />
Cancel it via their CC company ? <br />
Via their MS account ?<br />
Via the company they bought if off ? <br />
<br />
How do I know if it’s not a one or licence that they bought
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Home user is paying 100 PA approx to MS and may watt to cancel annual sub which is in dec approx let’s say 

What options do they have? 

Cancel it via their CC company ? 
Via their MS account ?
Via the company they bought if off ? 

How do I know if it’s not a one or licence that they bought

Office 2016 by the year customer says  - how to cancel annual fee ?

An office suite is a collection of bundled productivity software (a software suite) intended to be used by knowledge workers. The components are generally distributed together, have a consistent user interface and usually can interact with each other, sometimes in ways that the operating system would not normally allow. Most contain a word processor, a spreadsheet, an email client and presentation software; some might contain a database program. Several office suites have their own topics: Microsoft Office, Office 365, LibreOffice (also known as OpenOffice), Lotus IBM and Google Apps.

Office Suites-Other

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.