Need to repair corrupt QuickBooks file

Sean Smith
Sean Smith used Ask the Experts™
on
Hi Experts,

My QuickBooks company file is damaged and not opening. Please help me to fix the problem. I have tried QuickBooks file doctor but didn't work.
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Sam Simon NasserIT Support Professional

Commented:
whats the error you get? 1st step is trying the file doctor, but what the output of the scan?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Copy (not move) the company file to a local machine with QuickBooks installed. Run QB , then using the large central menu, open the local file. Do not use a quick link or prior file, but navigate to the new location (from copying the company file).

Does it open? If so, File , Utilities, and Rebuild the file.

If no, you may need to contact Inuit Support to get the file repaired
Solution Manager
Commented:
Hello Sean,

As file doctor did not work for you then, please try to run rebuild and verify utilities:

To run Rebuild utility

  • File->Utilities->Rebuild Data
  • Select OK, if you get the message to take the backup of your file
  • Click OK

To run the Verify utility
  • File->Utilities->Verify Data
  • Click OK

Note: Please run these utilities on the same computer where the actual company file is stored.

If these methods will not work then, give a try to third party QuickBooks Repair software. Stellar Phoenix Recovery for QuickBooks® Software easily repairs corrupt QuickBooks file. Read more: https://www.stellarinfo.com/file-repair/quickbooks-recovery/quickbooks-recovery.php

Good Luck!
Bharat
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Sean SmithSQL DBA

Author

Commented:
The error message is: "An error occurred when QuickBooks tried to access the company file. Please try again ". @john, I am unable to run this. @bharat, does this software repair QuickBooks 2018 file?
Bharat BhushanSolution Manager

Commented:
Yes, the software works on QuickBooks 2018 file.
Sam Simon NasserIT Support Professional

Commented:
is the file single access or multi access? try to log out from any pc using the database file.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
You can use Intuit Support to Repair the file or use try the Stellar tools

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