Why has Adobe Send and Track stopped working in Outlook 365?

DoctorK12008 used Ask the Experts™
Why has Adobe Send and Track stopped working in Outlook?
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Last Knight
Distinguished Expert 2018
Hi DoctorK12008,

The plug-in is automatically added to your Outlook when you install Acrobat DC on your computer. So it could have been disabled during a Acrobat DC update/uninstallation or possibly disabled in some other way by a security program.

Also if your default formatting for email messages is RTF, you select RTF or reply to an email that is formatted in RTF then the plug-in will not work. The plugin requires HTML formatting to work properly.

Check your COM-Add-ins. In Outlook go to File > Options > Add-ins. In the Manage: section make sure COM Add-ins is selected and click Go... Verify there is a check-mark next to the add-in. If there is not place a check-mark next to it and restart Outlook.

The functionality works in fact Office 365 is the preferred partner for Adobe Sign. Here is the link for the Add-in: https://acrobat.adobe.com/us/en/acrobat/adobe-send-track-outlook-plug-in.html

Here is how it works: https://helpx.adobe.com/acrobat/using/adobe-send-for-outlook.html

Let me know if you have any questions!


Thank you for your help.
Blue Street TechLast Knight
Distinguished Expert 2018

You're welcome! Glad I could help and thanks for the points.

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