Outlook Connecting Issue

Lucky Tham
Lucky Tham used Ask the Experts™
on
Encountered this outlook connecting message (hang for while) when opening this email user with signature logo of website link. see attachment.

Performed the following troubleshooting.

1. Uncheck all security trusted settings in outlook
2. add in *.lucky.com with 2 or 3 value to allow internet site
outlook2013_ConnectingError.png
enable_proxy.png
uncheck.png
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timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
change your default browser from IE to chrome or something and see if it makes a difference.
Lucky ThamFreelancer

Author

Commented:
outlook 2013 issue not IE problem. see attachment
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
you mentioned a web link, so I mentioned change default browser and test. outlook may be attempting to contact the URL and IE or whatever your browser is may be causing the issue.
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Lucky ThamFreelancer

Author

Commented:
i've changed but still the same.
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
can you open it in OWA without the freezing.
Lucky ThamFreelancer

Author

Commented:
no issue when opening from OWA.
timgreen7077Exchange Engineer
Distinguished Expert 2018

Commented:
If the email isnt needed i would delete it and have the sender send another one.
What is the build of Outlook client? I would suggest updating it to the latest build as in past there were fixes that corrected issues with image access/download in emails.
Here are the fixes: https://docs.microsoft.com/en-us/officeupdates/outlook-updates-msi
 I would also suggest running the Microsoft SARA tool to diagnose perf issues in the client.
The tool can be run from here: https://diagnostics.outlook.com/

You can also run a fiddler trace during such a hang and review what URLs are being downloaded and the responses.
If you save that email file and then open it in MS Word does the issue occur?

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