LeighWardle
asked on
Microsoft Surface Pro 2017 Tablet will not boot Windows 10.
Hi Experts,
My Microsoft Surface Pro 2017 Tablet will not boot Windows 10.
I'm locked in a loop, Windows is showing these messages:
Diagnosing your PC
Preparing Automatic Repair
Your PC did not start properly
[Restart] [Advanced options]
I've clicked [Restart], but the loop starts again...
I've tried clicking [Advanced options], then [Startup Repair] - did not fix anything!
[Advanced options], then [Startup Settings] - this let me enable Safe Mode with Command Prompt - good news here as I could see my Desktop OK.
Regards,
Leigh
My Microsoft Surface Pro 2017 Tablet will not boot Windows 10.
I'm locked in a loop, Windows is showing these messages:
Diagnosing your PC
Preparing Automatic Repair
Your PC did not start properly
[Restart] [Advanced options]
I've clicked [Restart], but the loop starts again...
I've tried clicking [Advanced options], then [Startup Repair] - did not fix anything!
[Advanced options], then [Startup Settings] - this let me enable Safe Mode with Command Prompt - good news here as I could see my Desktop OK.
Regards,
Leigh
ASKER
Thanks, Nobus,
Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro sounds like it will be useful.
But my problem now is that I cannot boot into Windows, normal mode.
Would I be able to run the Diagnostic Toolkit from Safe Mode?
Regards,
Leigh
Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro sounds like it will be useful.
But my problem now is that I cannot boot into Windows, normal mode.
Would I be able to run the Diagnostic Toolkit from Safe Mode?
Regards,
Leigh
Try booting in Safe Mode. Restart and press F8 repeatedly. Then try the steps above. You may need to try a Repair Install from the Microsoft Media Creation Link
ASKER
Hi John,
Pressing F8 repeatedly doesn't work on Surface Pro tablets (maybe all Win 10 PCs).
I can get into Safe Mode (with Networking) and can see my desktop is OK.
What are "the steps above", that you refer to?
What exactly is a Repair Install? (I have the latest Windows 10 iso).
Thanks,
Leigh
Pressing F8 repeatedly doesn't work on Surface Pro tablets (maybe all Win 10 PCs).
I can get into Safe Mode (with Networking) and can see my desktop is OK.
What are "the steps above", that you refer to?
What exactly is a Repair Install? (I have the latest Windows 10 iso).
Thanks,
Leigh
If you can get into Safe Mode with networking then go the Media Creation Link (please Google for it as I just have me phone just now) . Use the second choice and Run (not Save) and Keep Everything
ASKER
Hi John & Nobus,
Sadly my Surface Pro Tablet has died!
Can't get anything to appear on the screen, even when on charge.
It's booked in for warranty repair/replacement.
Regards,
Leigh
Sadly my Surface Pro Tablet has died!
Can't get anything to appear on the screen, even when on charge.
It's booked in for warranty repair/replacement.
Regards,
Leigh
When I have seen the message you got, we have to reinstall Windows fresh. Something else may have happened here.
you don't have warranty left? that(s the way to solve this imo
you can try it yourself : https://nl.ifixit.com/Teardown/Microsoft+Surface+Pro+5+Teardown/92362
or use a shop that repairs them
you can try it yourself : https://nl.ifixit.com/Teardown/Microsoft+Surface+Pro+5+Teardown/92362
or use a shop that repairs them
ASKER
My tablet has been resurrected.
It turned out that the Surface Dock was not charging it, so although I thought the Tablet was dead, it was just a flat battery.
But the boot problem remains, but is a little different to what was described above.
Now when I attempt to boot from the SSD, I get this error message;
Troubleshooting / Startup repair did not work.
Regards,
Leigh
It turned out that the Surface Dock was not charging it, so although I thought the Tablet was dead, it was just a flat battery.
But the boot problem remains, but is a little different to what was described above.
Now when I attempt to boot from the SSD, I get this error message;
Recovery
Your PC/Device needs to be repaired
The Boot Configuration Data for your PC is missing or contains errors.
File: \EFI\Microsoft\Boot\BCD
Error code: 0xc000000f
Troubleshooting / Startup repair did not work.
Regards,
Leigh
ASKER
I can boot Safe Mode with Networking.
I can see that there is a EFI System volume.
I can see that there is a EFI System volume.
ASKER
It's weird, I cannot boot from Windows 10 Installation media.
I think that this article covers the case
did you check the bootpriority is set to the correct drive
for booting other media, you may need to set the bios to disable safe boot
for booting other media, you may need to set the bios to disable safe boot
ASKER
Hi nobus,
The boot priority is OK, as I can boot some USB recovery media.
I have set the bios to disable safe boot.
The boot priority is OK, as I can boot some USB recovery media.
I have set the bios to disable safe boot.
There are some mentions that you should use a specialized Surface recovery image...and also using a small USB drive (16-32 GB) is working better than big ones (>=128GB)
ASKER
Hi John,
Thanks for your suggestions.
The Microsoft site is offering me 2 Surface recovery images:
Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1703
Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1709
How can I determine which Windows 10 Version I have installed? 1703 OR 1709?
Thanks for your suggestions.
The Microsoft site is offering me 2 Surface recovery images:
Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1703
Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1709
How can I determine which Windows 10 Version I have installed? 1703 OR 1709?
ASKER
Just for the record, the download links don't work in Chrome, but work in Edge.
Just get the latest...at the very end it will probably upgrade your OS...but to be 100% safe get a complete image of your Surface before everything
ASKER
Here's an excerpt on how to create the Surface Recovery Drive:
This is Catch 22.
I can't boot Windows on my Surface - so I can't create the Recovery Drive by following those instructions.
I tried creating a recovery drive from my Windows 10 Desktop PC, but there's no option to use the downloaded .zip file.
Create the recovery drive
Important
Creating a recovery drive will erase everything that’s stored on your USB drive. Make sure to move anything you want to keep to another storage device before using your USB to create a recovery drive.
1. Connect your USB drive to your Surface (use a USB 3.0 drive if you can). The USB drive should be at least 16 GB. If you have a Surface RT or Surface 2, 8 GB will work.
2. In the search box on the taskbar, type recovery, and then select Create a recovery drive. You might be asked to enter an admin password or confirm your choice.
This is Catch 22.
I can't boot Windows on my Surface - so I can't create the Recovery Drive by following those instructions.
I tried creating a recovery drive from my Windows 10 Desktop PC, but there's no option to use the downloaded .zip file.
Make a bootable USB Key from the Media Creation Link and install Windows 10 Fresh. Then update all drivers.
https://www.microsoft.com/en-us/software-download/windows10
https://www.microsoft.com/en-us/software-download/windows10
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ASKER
Thanks, John Tsioumpris:
I created the Recovery USB from the Desktop PC and extracted the contents of the Recovery Image to it overwriting the existing files.
I tested the Recovery USB by booting the Desktop PC from it.
Right now the Surface Table will not boot from any recovery media, including some that booted OK earlier today.
I think the Tablet is a sick baby and needs to go to Computer Hospital...
Regards,
Leigh
I created the Recovery USB from the Desktop PC and extracted the contents of the Recovery Image to it overwriting the existing files.
I tested the Recovery USB by booting the Desktop PC from it.
Right now the Surface Table will not boot from any recovery media, including some that booted OK earlier today.
I think the Tablet is a sick baby and needs to go to Computer Hospital...
Regards,
Leigh
last resort would be to check Rufus to create bootable USB
theres a section in the bottom about windows updates !