Microsoft Surface Pro 2017 Tablet will not boot Windows 10.

Hi Experts,

My Microsoft Surface Pro 2017 Tablet will not boot Windows 10.

I'm locked in a loop, Windows is showing these messages:

Diagnosing your PC

Preparing Automatic Repair

Your PC did not start properly
        [Restart]  [Advanced options]

I've clicked [Restart], but the loop starts again...

I've tried clicking [Advanced options], then [Startup Repair] - did not fix anything!

 [Advanced options], then [Startup Settings] - this let me enable Safe Mode with Command Prompt - good news here as I could see my Desktop OK.

Regards,
Leigh
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LeighWardleAsked:
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nobusCommented:
look if this link helps   https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit
theres a section in the bottom about windows updates !
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LeighWardleAuthor Commented:
Thanks, Nobus,

Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro sounds like it will be useful.

But my problem now is that I cannot boot into Windows, normal mode.

Would I be able to run the Diagnostic Toolkit from Safe Mode?

Regards,
Leigh
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JohnBusiness Consultant (Owner)Commented:
Try booting in Safe Mode. Restart and press F8 repeatedly. Then try the steps above. You may need to try a Repair Install from the Microsoft Media Creation Link
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LeighWardleAuthor Commented:
Hi John,

Pressing F8 repeatedly doesn't work on Surface Pro tablets (maybe all Win 10 PCs).

I can get into Safe Mode (with Networking) and can see my desktop is OK.

What are "the steps above", that you refer to?

What exactly is a Repair Install? (I have the latest Windows 10 iso).

Thanks,

Leigh
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JohnBusiness Consultant (Owner)Commented:
If you can get into Safe Mode with networking then go the Media Creation Link (please Google for it as I just have me phone just now) . Use the second choice and Run (not Save) and Keep Everything
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LeighWardleAuthor Commented:
Hi John & Nobus,

Sadly my Surface Pro Tablet has died!
Can't get anything to appear on the screen, even when on charge.
It's booked in for warranty repair/replacement.

Regards,
Leigh
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JohnBusiness Consultant (Owner)Commented:
When I have seen the message you got, we have to reinstall Windows fresh. Something else may have happened here.
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nobusCommented:
you don't have warranty left?  that(s the way to solve this imo
you can try it yourself :  https://nl.ifixit.com/Teardown/Microsoft+Surface+Pro+5+Teardown/92362

or use a shop that repairs them
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LeighWardleAuthor Commented:
My tablet has been resurrected.

It turned out that the Surface Dock was not charging it, so although I thought the Tablet was dead, it was just a flat battery.

But the boot problem remains, but is a little different to what was described above.

Now when I attempt to boot from the SSD, I get this error message;

Recovery
Your PC/Device needs to be repaired

The Boot Configuration Data for your PC is missing or contains errors.

File: \EFI\Microsoft\Boot\BCD

Error code: 0xc000000f

Troubleshooting / Startup repair did not work.



Regards,
Leigh
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LeighWardleAuthor Commented:
I can boot Safe Mode with Networking.

I can see that there is a EFI System volume.
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LeighWardleAuthor Commented:
It's weird, I cannot boot from Windows 10 Installation media.
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John TsioumprisSoftware & Systems EngineerCommented:
I think that this article covers the case
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nobusCommented:
did you check the bootpriority is set to the correct drive
for booting other media, you may need to set the bios to disable safe boot
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LeighWardleAuthor Commented:
Hi nobus,

The boot priority is OK, as I can boot some USB recovery media.

I have set the bios to disable safe boot.
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John TsioumprisSoftware & Systems EngineerCommented:
There are some mentions that you should use a specialized Surface recovery image...and also using a small USB drive (16-32 GB) is working better than big ones (>=128GB)
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LeighWardleAuthor Commented:
Hi John,

Thanks for your suggestions.

The Microsoft site is offering me 2 Surface recovery images:

Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1703
Surface Pro - 256GB i7 8GB M1796 - Windows 10 Version 1709

How can I determine which Windows 10 Version I have installed?  1703 OR 1709?
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LeighWardleAuthor Commented:
Just for the record, the download links don't work in Chrome, but work in Edge.
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John TsioumprisSoftware & Systems EngineerCommented:
Just get the latest...at the very end it will probably upgrade your OS...but to be 100% safe get a complete image of your Surface before everything
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LeighWardleAuthor Commented:
Here's an excerpt on how to create the Surface Recovery Drive:

Create the recovery drive

Important
Creating a recovery drive will erase everything that’s stored on your USB drive. Make sure to move anything you want to keep to another storage device before using your USB to create a recovery drive.
1. Connect your USB drive to your Surface (use a USB 3.0 drive if you can). The USB drive should be at least 16 GB. If you have a Surface RT or Surface 2, 8 GB will work.
2. In the search box on the taskbar, type recovery, and then select Create a recovery drive. You might be asked to enter an admin password or confirm your choice.

This is Catch 22.
I can't boot Windows on my Surface - so I can't create the Recovery Drive by following those instructions.

I tried creating a recovery drive from my Windows 10 Desktop PC, but there's no option to use the downloaded .zip file.
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JohnBusiness Consultant (Owner)Commented:
Make a bootable USB Key from the Media Creation Link and install Windows 10 Fresh. Then update all drivers.

https://www.microsoft.com/en-us/software-download/windows10
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John TsioumprisSoftware & Systems EngineerCommented:
You can create a Recovery USB from Desktop and extract the contents of the Recovery Image to it  overwriting the existing files
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LeighWardleAuthor Commented:
Thanks, John Tsioumpris:

I created the Recovery USB from the Desktop PC and extracted the contents of the Recovery Image to it overwriting the existing files.

I tested the Recovery USB by booting the Desktop PC from it.

Right now the Surface Table will not boot from any recovery media, including some that booted OK earlier today.

I think the Tablet is a sick baby and needs to go to Computer Hospital...

Regards,
Leigh
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John TsioumprisSoftware & Systems EngineerCommented:
last resort would be to check Rufus to create bootable USB
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