<div>
Hi,<br />
<br />
I am here to help you with your open question. &nbsp;Do you still need help? &nbsp;I have the ability to alert more experts if you still need help.<br />
<br />
If you solved the problem on your own, would you please post the solution here in case others have the same problem?<br />
<br />
If you need me to delete this question just say &quot;Delete.&quot;<br />
<br />
Thank you for using Experts Exchange.<br />
<br />
Regards,<br />
<br />
Kyle Santos<br />
Customer Relations
</div>


Hi,

I am here to help you with your open question.  Do you still need help?  I have the ability to alert more experts if you still need help.

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

If you need me to delete this question just say "Delete."

Thank you for using Experts Exchange.

Regards,

Kyle Santos
Customer Relations

<div>
<div class="content wysiwyg-content">
Hello I am in search of a solution in SharePoint 2013 using javascript or a 2010 workflow, <br />
<br />
&nbsp;that calculates total time to resolve a help desk ticket during business hours 9 - 5, minus weekends and holidays and minus anytime clock was stopped, for example time that would not be counted against a technician because customer was unreachable.<br />
<br />
Additional details: &nbsp;If a technician places a ticket in hold status, time should not be counted against time to resolve.<br />
<br />
thanks,<br />
<br />
Dee
</div>
</div>


Hello I am in search of a solution in SharePoint 2013 using javascript or a 2010 workflow, 

 that calculates total time to resolve a help desk ticket during business hours 9 - 5, minus weekends and holidays and minus anytime clock was stopped, for example time that would not be counted against a technician because customer was unreachable.

Additional details:  If a technician places a ticket in hold status, time should not be counted against time to resolve.

thanks,

Dee

calculate total resolution time of helpdesk issue during business hours

workflows

Microsoft Sharepoint is a software platform and family of software products used for collaboration and web publishing combined. These capabilities include developing web sites, portals, intranets, content management systems, search engines, wikis, blogs, and other tools for business intelligence and collaboration. SharePoint has a Microsoft Office-like interface, and it is closely integrated with the Office suite.

Microsoft SharePoint

JavaScript is a dynamic, object-based language commonly used for client-side scripting in web browsers. Recently, server side JavaScript frameworks have also emerged. JavaScript runs on nearly every operating system and  in almost every mainstream web browser.

JavaScript

Microsoft InfoPath is a software application for designing, distributing, filling and submitting electronic forms containing structured data. The product features a WYSIWYG form designer in which the various controls (e.g. textbox, radio button, checkbox) are bound to data, represented separately as a hierarchical tree view of folders and data fields. All the data stored in InfoPath forms are stored in an XML format. Secondary data sources can be built into the form or they can be accessed through an external data connection to SharePoint or a Web service.