"Location not available error" while logging into Win 10 computer

IT Guy
IT Guy used Ask the Experts™
I just upgraded a Windows 8.1 Pro computer to Windows 10 Pro by performing an upgrade that kept the files and applications in tact.

Now around 33% of the time when users logon onto the computer using their local Windows profiles they receive an error that says "C:\Windows\system32\config\systeprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted" (see the screenshot).

This computer isn't joined to any domains.

If we log off of the computer and then log on again (with the same or a different local user account) the logon is successful.

I have run the SFC /scannow and the following DISM commands which have all run successfully and reported no errors.

What can I do to fix this issue so that this error will stop occurring?

DISM commands I have run:

DISM.exe /Online /Cleanup-Image /Checkhealth
DISM.exe /Online /Cleanup-Image /Scanhealth
DISM.exe /Online /Cleanup-Image /Restorehealth

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Desktop profile not available
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Sometimes the upgrade to Windows 10 goes wrong.

Remove the Antivirus application completely.

Update BIOS, Chipset and Video.

Now run Window 10 Repair Install and Keep Everything. This does not fix damaged profiles but otherwise works.


Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

You should try and get a good backup of the user data ASAP, just to be safe.  Try logging in with another account or booting from a USB drive that can do a backup.  If you don't have one,  Lazesoft Suite includes ability to build a bootable USB for either bios or EUFI environments.

See:  http://www.lazesoft.com/lazesoft-recovery-suite-free.html
Top Expert 2013

you can check event viewer for errors related to this problem
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Thank you and I hope all is well. The concepts above work for us

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