Link to home
Start Free TrialLog in
Avatar of IT Guy
IT GuyFlag for United States of America

asked on

"Location not available error" while logging into Win 10 computer

I just upgraded a Windows 8.1 Pro computer to Windows 10 Pro by performing an upgrade that kept the files and applications in tact.

Now around 33% of the time when users logon onto the computer using their local Windows profiles they receive an error that says "C:\Windows\system32\config\systeprofile\Desktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted" (see the screenshot).

This computer isn't joined to any domains.

If we log off of the computer and then log on again (with the same or a different local user account) the logon is successful.

I have run the SFC /scannow and the following DISM commands which have all run successfully and reported no errors.

What can I do to fix this issue so that this error will stop occurring?

DISM commands I have run:

DISM.exe /Online /Cleanup-Image /Checkhealth
DISM.exe /Online /Cleanup-Image /Scanhealth
DISM.exe /Online /Cleanup-Image /Restorehealth

Open in new window


User generated image
Avatar of fred hakim
fred hakim
Flag of United States of America image

ASKER CERTIFIED SOLUTION
Avatar of John
John
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
You should try and get a good backup of the user data ASAP, just to be safe.  Try logging in with another account or booting from a USB drive that can do a backup.  If you don't have one,  Lazesoft Suite includes ability to build a bootable USB for either bios or EUFI environments.

See:  http://www.lazesoft.com/lazesoft-recovery-suite-free.html
you can check event viewer for errors related to this problem
Thank you and I hope all is well. The concepts above work for us