Need help fixing audio
I have a Dell Precision T5400 that I've had for a long time, which has been working great over the years. I recently purchased three new Dell Ultrasharp 24" U2412 monitors. When I installed one of the new monitors and plugged my system back in, I come to find out my power supply went out. So, I took my PC in to get a new power supply and at the same time I had a new graphics card put in that would support a three monitor display. The card I purchased is the following: ATI Fire Pro card. The previous card that I was using was a NVidia GeForce GT 610 card that came with the system. The new card was installed with the new power supply and the old NVidia card was left in the system. My PC is back up and running, but I have encountered a few issues. First, my audio no longer works. In the sound playback it is showing that the audio is not plugged in, but I've checked and it is definitely plugged in. I believe that it was using the NVidia audio, but now that I have the new video card installed that might have caused some issue and I need to go into the BIOS and switch to the onboard audio? I was reading an article about making that change. However, the problem I'm encountering is when I boot up, I no longer see the Dell logo screen or the Windows loading logo screen. My PC will start up, but the first screen that comes up is my login screen once the PC has booted up. Until that happens, the screen is just black. I'm not sure what has caused that. I went to the Power settings and made sure the sleep mode and monitors were set to never turn off. I notice on the monitors when I restart is says entering power saving mode and turns an amber color until it finished booting and then shows the windows login screen.
So, in order to get into the BIOS, I need to see the dell logo on the screen, which I no longer see and I need to get into the BIOS to fix the audio. It may be the new monitors and some setting power saving mode that I need to disable. Does anyone have any ideas on how to resolve this? Also, I think F2 is what gets me into the BIOS. It's been awhile since I had to go into the BIOS.
I tried hitting the F2 during reboot just to see if I could get into BIOS and the PC just stayed black and didn't boot up, which makes me think I did get into the BIOS, but I could see it on the screen because the monitor is in some power saving mode? I'm looking at the various settings on the monitor using the buttons to see I spot something there, but have yet to find what I'm looking for to get the monitor screen to display when I'm booting up or in the BIOS.
As a follow-up, I read the issue may be with the cabling. Currently, I am using my DVI cable with a DVI to Display Port converter. See the attached images. What type of cable do I need to properly connect my graphic card output to my monitor input? It looks like I need a display port to mini display port cable? Would that be correct?
Any help would be appreciated.
IMG_1488.JPG
IMG_1489.JPG
So, in order to get into the BIOS, I need to see the dell logo on the screen, which I no longer see and I need to get into the BIOS to fix the audio. It may be the new monitors and some setting power saving mode that I need to disable. Does anyone have any ideas on how to resolve this? Also, I think F2 is what gets me into the BIOS. It's been awhile since I had to go into the BIOS.
I tried hitting the F2 during reboot just to see if I could get into BIOS and the PC just stayed black and didn't boot up, which makes me think I did get into the BIOS, but I could see it on the screen because the monitor is in some power saving mode? I'm looking at the various settings on the monitor using the buttons to see I spot something there, but have yet to find what I'm looking for to get the monitor screen to display when I'm booting up or in the BIOS.
As a follow-up, I read the issue may be with the cabling. Currently, I am using my DVI cable with a DVI to Display Port converter. See the attached images. What type of cable do I need to properly connect my graphic card output to my monitor input? It looks like I need a display port to mini display port cable? Would that be correct?
Any help would be appreciated.
IMG_1488.JPG
IMG_1489.JPG
SOLUTION
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ste5an
Why is the NVidia still in your system? I would remove it.
To your follow up I believe you are correct about the cable. Mini dp to dp.
ASKER
Any idea on what caused the audio playback to show not plugged in?
I ordered three Display port to mini display port cables. I can revert to using the DVI connection on my NVidia card to get into the BIOs, but my question is if I need the NVidia graphics card to get the audio that was running on the system. The playback on the sound control says:
Digital Audio (HDMI) - 2 High Definition Audio Device not plugged in
NVidia Output - NVidia High Definition Audio not plugged in
NVidia Output - NVidia High Definition Audio not plugged in
Once I get the proper cables and plug in the cable to the mini display port on my graphics card into the display port on my monitor will the logo show up when I boot to so I can get into the BIOS again if needed without plugging into the NVidia graphics card?
I just trying to figure out what killed the audio?
I ordered three Display port to mini display port cables. I can revert to using the DVI connection on my NVidia card to get into the BIOs, but my question is if I need the NVidia graphics card to get the audio that was running on the system. The playback on the sound control says:
Digital Audio (HDMI) - 2 High Definition Audio Device not plugged in
NVidia Output - NVidia High Definition Audio not plugged in
NVidia Output - NVidia High Definition Audio not plugged in
Once I get the proper cables and plug in the cable to the mini display port on my graphics card into the display port on my monitor will the logo show up when I boot to so I can get into the BIOS again if needed without plugging into the NVidia graphics card?
I just trying to figure out what killed the audio?
SOLUTION
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You should also look in device manager for any unknown devices. If you don’t see the onboard audio device listed as David suggested go grab the correct drivers.
http://www.dell.com/support/home/us/en/04/product-support/product/precision-t5400/drivers
http://www.dell.com/support/home/us/en/04/product-support/product/precision-t5400/drivers
ASKER
I see drivers listed under sound, video and game controllers (see attached image). Are those the incorrect drivers?
6-17-2018-12-01-35-AM.jpg
6-17-2018-12-01-35-AM.jpg
Those are devices that your os knows about. Two of them are obviously nvidia the other one could be your onboard device. You should be able to get more details on the device and comparing it to the driver details. Right click and go to properties. The link below is to the driver for 64 bit os.
You never mentioned what os you are running on your desktop?
Have you been into the bios? There could be a switch to disable onboard audio.
http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=5X63N
You never mentioned what os you are running on your desktop?
Have you been into the bios? There could be a switch to disable onboard audio.
http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=5X63N
SOLUTION
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ASKER
I am running Windows 10 Pro 64-bit x64 OS. Yes, I did get into the BIOS by just switching back to the NVidia graphic card port and the Dell logo showed up immediately when booting up. I noticed in BIOS under the video settings that it is just set to Auto and I have two options for which card it boots with first, which is probably the issue. If I switch to the 2nd option, it might boot with the new ATI card first and get the Dell logo when booting. I haven't tried that yet. I'm just trying to get my audio back up and running first. I did try to load the drivers from the Dell site links provided, but they didn't work. The ones available for XP 64 and I'm on Windows 10.
try to boot with the other card, then update your drivers for both cards
many carry also sound drivers
many carry also sound drivers
ASKER
Okay, the issue booting with the new card is fixed. I changed the settings in the BIOS to boot to the new card, which was option 2 and when I booted, the Dell logo popped right up. So, that is fixed. Now, I just need to get the audio fixed. I'll try updating the drivers for the video cards and see if that fixes it.
If you expect audio from one of the connected HDMI Monitors, an HDMI handshake to inform the video controller the monitor has speakers is needed. This probably will not happen with a DVI adapter in the middle of things. Get the right cables, then see if your sound paths show up.
ASKER
Okay, interesting...I just ordered the following display port to mini display port cables from Amazon.
I just tried to update the video drivers and my new ATI card already had the latest drivers and my older NVidia card did update the drivers and also installed a new version of the GeForce Experience, but still no audio.
So, if I understand what you are saying, the DVI to mini display port adapter I'm using is possibly causing the issue? I am not using any built in speakers on the monitor. I have standalone Logitech speakers and a sub-woofer. I can unplug the audio cable and when I plug it back in I can hear the feedback when I'm plugging into the audio port. Not sure that makes a difference, but I do hear the feedback as I'm plugging in the cable.
I just tried to update the video drivers and my new ATI card already had the latest drivers and my older NVidia card did update the drivers and also installed a new version of the GeForce Experience, but still no audio.
So, if I understand what you are saying, the DVI to mini display port adapter I'm using is possibly causing the issue? I am not using any built in speakers on the monitor. I have standalone Logitech speakers and a sub-woofer. I can unplug the audio cable and when I plug it back in I can hear the feedback when I'm plugging into the audio port. Not sure that makes a difference, but I do hear the feedback as I'm plugging in the cable.
if using PC audio, make sure you have speakers selected for PC audio. right click the volume icon on the taskbar to get to advanced settings. the dvi should not be an issue to get to PC speakers. You might also have to get into the video card settings to make sure its set the same. ATI tools should appear on the taskbar or in its pop up box.
ASKER
when I right click on the volume icon on the taskbar, it shows Speaker Setup (Unknown) --> Off (see attached image). Also, the ATI tools does not open. It is called AMD Catalyst Control Center. It will not open.
6-17-2018-4-46-20-PM.jpg
6-17-2018-4-46-20-PM.jpg
away from my PC, can't download your jpg, but you can try using control panel for sound settings. ati catalyst may need to be right clicked to open the settings screen
goto control panel | all control panel items | sounds and work from there
ASKER
I went into Sound and all the options in playback are greyed out. I drilled into the properties for the AMD HDMI Output in the audio playback and checked the event log there and I'm seeing a message "Device HDAUDIO\FUNC_01&VEN_1002&D
you would use the vista amd64 drivers.. the jacks on the rear panel are only for the onboard audio not nvidia/amd
you're tried installing R164900.exe ?
you're tried installing R164900.exe ?
ASKER
No, I wasn't trying to install any new audio drivers. I was only trying to determine what caused by audio to go out in the first place. There have been three changes since my audio went out. First, I bought some new monitors "Dell Ultrasharp 24" U2412M". Then I had a new graphics card installed "https://www.amd.com/en-us/
I started my PC and got no sound. I hadn't done anything other than that. Audio had been fine up until that point. My apologies if my explanation is not very detailed or clear. My only thought, and admittedly, I'm guessing...is that the new video card or the new monitors somehow tanked my audio.
I started my PC and got no sound. I hadn't done anything other than that. Audio had been fine up until that point. My apologies if my explanation is not very detailed or clear. My only thought, and admittedly, I'm guessing...is that the new video card or the new monitors somehow tanked my audio.
ASKER CERTIFIED SOLUTION
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update all your drivers from Dell : http://www.dell.com/support/home/uk/en/ukdhs1/product-support/product/precision-t5400/drivers
start with chipset driver, or use the 'let us analyse your system to find the latest updates"
btw - did you check the power you needed? i saw no answer
and do you really need 2 video cards? Why if i may ask
start with chipset driver, or use the 'let us analyse your system to find the latest updates"
btw - did you check the power you needed? i saw no answer
and do you really need 2 video cards? Why if i may ask
ASKER
I don't need two graphic's cards. The reason there are two in there at the moment is because when I plugged in the new monitors and the discovered that the power supply went out, I decided to take my PC to a tech shop to have it repaired because I was not comfortable putting in a new power supply. Since I took my PC in to have it repaired, I brought the new graphics card to have them put it in at the same time since I was already going to have the PC worked on. As it turns out, when they put the new card in, they didn't remove the old one. I asked them why and they just said because they weren't explicitly told to remove the old card. They said it wouldn't do any harm leaving it in there...that's what they said anyway. Regarding the power supply, it is good that I took that to have installed because apparently the Dell system required a specific power supply. At first, they tried a 1000W Corsair power supply and it didn't work. So, an identical 875W power supply was purchased and it is now back up and running. Obviously minus the audio now. I took a look at the link you provided to test the power supply and it appeared you have to list out your components. I wasn't sure what to input.
If I may ask a couple of questions just so I understand the reasoning and purpose. Since the new power supply is working, what will the power supply diagnostics provide and how might that be effecting the audio issue showing "No speakers or headphones are plugged in"?
If I update all my drivers, wouldn't that introduce more variables into the equation of what might be the audio issue? I'm not opposed to updating all drivers, but again, I'm just asking so I understand the reasoning and purpose. I figured trying to isolate the issue using a scalpel would be the preferred approach instead of using a broad sword. Is that not correct? I'm concerned by updating all drivers it might introduce more issues. I'm being a bit cautious since I've encountered this weird audio issue.
Thank you for your help and assistance.
I'm currently trying Fred Hakim's suggestion to open the catalyst control panel to see what is going on there.
If I may ask a couple of questions just so I understand the reasoning and purpose. Since the new power supply is working, what will the power supply diagnostics provide and how might that be effecting the audio issue showing "No speakers or headphones are plugged in"?
If I update all my drivers, wouldn't that introduce more variables into the equation of what might be the audio issue? I'm not opposed to updating all drivers, but again, I'm just asking so I understand the reasoning and purpose. I figured trying to isolate the issue using a scalpel would be the preferred approach instead of using a broad sword. Is that not correct? I'm concerned by updating all drivers it might introduce more issues. I'm being a bit cautious since I've encountered this weird audio issue.
Thank you for your help and assistance.
I'm currently trying Fred Hakim's suggestion to open the catalyst control panel to see what is going on there.
you said " I took a look at the link you provided to test the power supply" it is no test, you can calculate how much power you need
next : "and how might that be effecting the audio issue showing "No speakers or headphones are plugged in"? probably it does not, but if you are too low on power (can be caused by aging, or too low spec) you can have all weird phenomena
for Freds idea, if you have problems - post screenshots - they're often more useful than a lengthy explanation
next : "and how might that be effecting the audio issue showing "No speakers or headphones are plugged in"? probably it does not, but if you are too low on power (can be caused by aging, or too low spec) you can have all weird phenomena
for Freds idea, if you have problems - post screenshots - they're often more useful than a lengthy explanation
The message in the event log suggests you need to install something to get the audio device to function properly. The vista 64 drivers for your sound card would be one that you should install. The chipset driver update would be another you should also install. I would recommend that you install the chipset driver first and reboot. Next install the audio drivers and reboot. Chipset drivers are important as they affect the motherboard and your audio hardware is on the motherboard.
Keeping all of your drivers up to date is important. Since Dell does not directly support your operating system I would suggest you limit the installation to just those components currently experiencing issues. Once your issue is resolved you can revisit the rest of the hardware.
Keeping all of your drivers up to date is important. Since Dell does not directly support your operating system I would suggest you limit the installation to just those components currently experiencing issues. Once your issue is resolved you can revisit the rest of the hardware.
Your missing the onboard audio drivers. The HDMI drivers will only work through an attached HDMI monitor. Check your bios to ensure onboard audio is not disabled
ASKER
I looked in the BIOS and under Onboard Devices => Integrated Audio there is only Auto, Yes and No options. It is currently set to Auto.
Experts: Dman100 stated: "I am not using any built in speakers on the monitor. I have standalone Logitech speakers"
Assuming that is true, he is not trying to use the HDMI audio out (and it probably won't work, since he is using DVI to HDMI adapters), I think we need to help him get his Logitech PC speakers turned on. My guess is the PC audio has been acquired by one of the video cards. Lets not confuse the poor guy any further.
Assuming that is true, he is not trying to use the HDMI audio out (and it probably won't work, since he is using DVI to HDMI adapters), I think we need to help him get his Logitech PC speakers turned on. My guess is the PC audio has been acquired by one of the video cards. Lets not confuse the poor guy any further.
ASKER
Hi Fred, yeah, I'm pretty much at a loss. To your point, I am not trying to use the HDMI ports for audio. I'm just using the normal onboard audio port that has been working for years just fine. Only after getting the new monitors and having this new ATI graphics card installed did the audio bomb on me. I am not sure what to try next.
remove the new card maybe ?
ASKER
I appreciate everyone that offered up their help on this question. I'm going to take my PC back up to the tech repair shop that put in the power supply and new graphics card and see if they can get the audio back up and running. Again, thanks to everyone that offered their help. I know sometimes there questions that even stump the experts! :) I'll split out the points to everyone.
try changing the onboard audio to YES
I am glad that we were at least able to get you into bios. If there is no need for the nvidia card I would recommend you ask them to remove it. Once you take it in and get it working please post their solution. I Am real curious.
ASKER
thanks again for the help...I will post back once the issue has been resolved.
ASKER
For those interested in the fix for the audio, the NVidia card was previously controlling the audio. After installing the new ATI card, the audio was no longer working off the NVidia card and the onboard audio could not be set to YES in the BIOS without losing video. After flashing the BIOS, the onboard audio started working and could be set to YES and the video off the ATI card is working as well. So, everything is back to a good state on my PC. Thanks again for everyone's help! Regards.
Glad t hear it.