Mantis BT Lost Your Password notification email

Hi Experts,

I recently took over a Mantis Bug Tracker system version 1.2.0 (Schema182) and found one issue with "Lost your password" email notification.
All other notifications such as when creating a new ticket, sending a reminder and so on work good but when I select "Lost your password" at a logon page and type in the ID and registered email address then "Submit", I get no email.
The SMTP server is our internal one and the working notificaitons are all being delivered through that. I just in case restarted the SMTP server but didn't solve the issue.

I truly appreciate if anyone knows where to look into?
far0921kmkAsked:
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David Johnson, CD, MVPOwnerCommented:
Start off by checking your smtp logs. Also check your settings and ensure you are using correct email and password [password may have changed since setup]
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far0921kmkAuthor Commented:
Hi David,

Thank you for your comment.
I checked the smtp logs and I found no record of my test Password Reset request on lost_pwd.php page coming through.
I checked config_inc.php and confirmed the email address is the one used for the working notifications. Do we have a separate configuration for the Lost Password notification?
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lenamtlCommented:
Hi,

Mantis had several issue about this
https://www.mantisbt.org/bugs/view.php?id=11394

One of the issue was Lost password email not sent when user language is invalid

Maybe try using a newest version 2.15 (always make full backup file and DB prior any update)
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far0921kmkAuthor Commented:
Hi lanamtl,

Thank you for the information. I did not know about it.
So your recommendation is to simply upgrade it to the newest version rather than digging deeper troubleshooting?
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lenamtlCommented:
Yes as they fix this bug and other bugs....

It's recommended to use the more updated version also for security fixes.

Make a full backup files and DB prior
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far0921kmkAuthor Commented:
Thank you everyone for your support.
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