Mantis BT Lost Your Password notification email

Hi Experts,

I recently took over a Mantis Bug Tracker system version 1.2.0 (Schema182) and found one issue with "Lost your password" email notification.
All other notifications such as when creating a new ticket, sending a reminder and so on work good but when I select "Lost your password" at a logon page and type in the ID and registered email address then "Submit", I get no email.
The SMTP server is our internal one and the working notificaitons are all being delivered through that. I just in case restarted the SMTP server but didn't solve the issue.

I truly appreciate if anyone knows where to look into?
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David Johnson, CD, MVPRetiredCommented:
Start off by checking your smtp logs. Also check your settings and ensure you are using correct email and password [password may have changed since setup]
far0921kmkAuthor Commented:
Hi David,

Thank you for your comment.
I checked the smtp logs and I found no record of my test Password Reset request on lost_pwd.php page coming through.
I checked config_inc.php and confirmed the email address is the one used for the working notifications. Do we have a separate configuration for the Lost Password notification?

Mantis had several issue about this

One of the issue was Lost password email not sent when user language is invalid

Maybe try using a newest version 2.15 (always make full backup file and DB prior any update)
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far0921kmkAuthor Commented:
Hi lanamtl,

Thank you for the information. I did not know about it.
So your recommendation is to simply upgrade it to the newest version rather than digging deeper troubleshooting?
Yes as they fix this bug and other bugs....

It's recommended to use the more updated version also for security fixes.

Make a full backup files and DB prior

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far0921kmkAuthor Commented:
Thank you everyone for your support.
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