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Castlewood

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Can you recommend an ISP for our small remote Sales office at New York City?

Can you recommend an ISP for our small remote Sales office at New York City? We need 10-20M bandwidth with a backup line. The ideal ISP can provide a separate backup line -- meaning once the main line is failed the WAN connection would switch straight over to this backup line. And the backup line is included in the cost of main line.
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Blue Street Tech
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Hi Castlewood,

ISPs are very geographically-dependent. You can have completely different options one block away or even one neighbor away.

The ideal ISP can provide a separate backup line -- meaning once the main line is failed the WAN connection would switch straight over to this backup line. And the backup line is included in the cost of main line.
Having both connections from the same carrier is NOT a best practice for redundancy. They should be completely disparate providers which will cost you more money but with the right hardware like a SonicWALL you can utilize both lines simultaneously (load-balanced) and in the event of a downage it can failover to each other and failback.

I'd focus on requirements such as bandwidth, dedicated topology, bandwidth symmetry, SLA, etc. If you cannot achieve the bandwidth you are looking for then you may have to utilize WXA solutions (WAN Acceleration, SD-WAN) to achieve it.

You should check with your neighbors or the building superintendent on options or contact a national carrier and start building your list from there. Try https://www.megapath.com/

Best of luck and let me know if you have any other questions!
Can you recommend an ISP for our small remote Sales office at New York City? We need 10-20M bandwidth with a backup line.
I live in NYC and have several clients in the area.  In short, NO.  Because where you are and what building your in dictates what's available.  New York has VERY OLD wiring and only in some places has it been upgraded.  And then the buildings themselves often have arrangements with ISPs limiting who can come in for service.  If you want to provide an exact address I STILL couldn't tell you because, for example, I don't know what your building permits and doesn't.

The ideal ISP can provide a separate backup line -- meaning once the main line is failed the WAN connection would switch straight over to this backup line. And the backup line is included in the cost of main line.
This is a really bad idea.  When Spectrum Cable or FiOS experience an issue, 9999 times out of 10000, it's not specific to your connection.  It's an AREA.  So if they provide their own backup line, BOTH lines will ALMOST CERTAINLY be down.  If you need always on internet and redundancy, then you want TWO ISPs and ideally using two DIFFERENT technologies.  That means Get BOTH Spectrum AND FiOS.  *IF* they are available.  IF you need Metro Ethernet or other type of connection, you can look into other providers BUT, often, those providers buy space in the Verizon NOCs and as such, you are STILL dependent on Verizon, potentially when you have two different providers.
Further, and for example, I have a client in Brooklyn.  By most people's standards, a very populated area even though it's industrial.  Yet Cable and FiOS refused to serve the area.  They were stuck on an EXPENSIVE Metro Ethernet line and an unreliable Wireless signal from Tower Stream.  A couple years back they relocated to a different part of Brooklyn.  Time Warner (Now Spectrum) isn't an option nor is FiOS.  BUT, Cablevision (a mostly Long Island ISP is).  Personally, I have RCN - and COULD have FiOS or Spectrum if I choose.
yeah 2 Internet lines from 2 different ISPs should work
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