Microsoft Word 2016 Bug/Issue with saving files

I have a number of users here at my work who have Office 2016. A lot of users are reporting issues with saving various files in MS Word, Excel and Powerpoint.

The most common issue is with MS Word. I have researched the issue online and came across another thread on here where someone else had the exact same issue.

What's happening is this. When a user goes to save the file after completing their work. The hour glass comes up while its trying to save.. Eventually it stops (maybe 20-25 seconds) and then the SAVE AS screen pops back up again. At that point, they get an error message from Microsoft Word that says "A file error has occoured. (C:\users\usersaccountname\filename.docx) ... At the same time, in the directory where the file has been already saving to (or trying to save it to, it creates a TMP file such as ~WRD0000.tmp or ~WRD0001.tmp. This is happening a lot. I have seen the issue myself. Now, if i go to SAVE AS and save the file as a .DOC file instead of the now standard .DOCX file, it saves without any issues.

This happens even when creating a new file with just a single word in the file.

I have tried running office 2016 repair on one of the workstations having the issue.. It happens on other profiles on the same computer. This causing people to lose their work. Some of the other links from this site i have found where other users have had the same issue going back to almost a year ago. There has to be a fix for this by now i would think.. I have also tried uninstalling and reinstalling MS Office 2016. Same result

All computers here are running Windows 7 and have the latest windows update We run Forticlient as our antivirus/firewall and all computers have malwarebytes pro running as well.
any ideas/suggestions would be GREATLY appreciated.
MoonManAsked:
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nobusCommented:
can you change the save file location, to say- my documents and test?
you can run SFC /scannow
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MoonManAuthor Commented:
Only way i can save it is to save as a .DOC file.. Or i could possibly access one of the .TMP files and rename to .DOCX and see if i can run the the SFC on it. I will try that when i get into office in an hour.
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nobusCommented:
sfc i s for the OS - not for doc :   http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC
>>  Only way i can save it is to save as a .DOC file..  << what's wrong with that?
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MoonManAuthor Commented:
Nothing really, but by default MS 2016 saves everything as a .DOCX. The only work current work around is to save as .DOC, but there can be formatting issues between the two.. So just trying to find a solution to stop getting this error or at least find out why its happening for certain users.
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nobusCommented:
ok - sorry, i got it wrong then
did you run sfc? results?
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MoonManAuthor Commented:
Yes. It said something about not finding any violations.. I have been contining to research the issue online.. Only one i see that has worked is to roll back the user to Office 2013, which i want to avoid since we already paid so much for all the Office 2016 Licenses.
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nobusCommented:
i would contact MS with this problem, they should be able to help you out
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MoonManAuthor Commented:
Thanks. I have tried that route. There are numerous threads on their support site about this issue with really no resolution.. Started around September. Just hard to figure out why its only effecting certain users.
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nobusCommented:
aarrgh -- i'm right now with them, for solving a rather weird problem - but they don't seem to understand in full
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MoonManAuthor Commented:
Same here.. Still no answers. Hoping someone gets back to me soon
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