Looking for a small business IT consultant to fill in for me when I am away on vacation or attending seminars. I have a small client base of 6 small businesses that may need attention while I am out of town. I currently use Projent remote support for this need. However, should there be a need for an onsite visit they do not have local availability since they are based in California and all my clients are located in Hampton Roads, Virginia.
Even though Projent support is great, the fact they cannot offer onsite support if needed to could a major issue.
I also tried working with another local IT consultant that is also a one man shop, and we scheduled all the days I would be gone so he could cover for me during my absence. I then contacted him to remind him to cover for me since I was going to be out of the country, and he stated he could not help even though we discussed it prior and agreed on everything. I even was going to cover for him as well.
Let's just say this experience was horrible. I am trying to avoid that this year.
I also contacted other IT support companies within the area, they either would not be able to assist but were willing to take the client. Another thing that concerns me is if the person or company decides to try and solicit their services over mine therefore taking my client. I do have a non compete clause that should minimize this sort of situation, but its not fool proof. Any suggestions...