Hi Experts. I own an IT services company and most of my customers are on the break fix model. And they seem to be ok with that, but occasionally I do have someone wanting to know about a monthly service plan. I have a potential customer that has 5 pc's. One of those pc's is acting as a file server (but not an actual server OS).
I am looking at a recommendation on how to set this up. I don't see them needing a lot of help, possibly a couple of hours per month. Let's say I have a contract for 3 hours per month at $105 per month. And for 3 months, they only use 1 hour each month. Do you carry those over? What is something happens in 1 month that they need 10 hrs service?
Just trying to get a feel on how to quote them something. I think the idea is that you want to give the customer the feeling that they are getting a better deal to have the monthly agreement and that they don't have a large bill one month.
Thanks for the help!