Lucky Tham
asked on
SCCM - Can't Retreive Software and Inventory Report
Hi,
Anyone can advice still can't retrieve user software & inventory report even though the agent is pushed down with status of client is installed and activity client is active.
See attached screenshot.
noreport.jpg
Anyone can advice still can't retrieve user software & inventory report even though the agent is pushed down with status of client is installed and activity client is active.
See attached screenshot.
noreport.jpg
ASKER
Hi EE,
Very disappointed with Expert Exchange that no response again from EE but not solving the subscriber issue and keep making me paid for it!
Tks.
Lucky
Very disappointed with Expert Exchange that no response again from EE but not solving the subscriber issue and keep making me paid for it!
Tks.
Lucky
Hi Lucky!
Is this issue happening to all of your computer or just to a specific one ? Check out the accepted solution for this question that is very similar to yours,
https://www.experts-exchange.com/questions/27034285/SCCM-Asset-Intelligence-Reports-Not-Working.html
Hope this helps.
Is this issue happening to all of your computer or just to a specific one ? Check out the accepted solution for this question that is very similar to yours,
https://www.experts-exchange.com/questions/27034285/SCCM-Asset-Intelligence-Reports-Not-Working.html
Hope this helps.
ASKER
Hi,
Actually, not all users except some exceptional users having this kind of issues.
What is the user log to check for software / hardware inventory after triggered a action cycle on user PC. CCM\logs
Where to check for the license at SCCM server and how does client detect or not having a license issue?
Taken this log from InventoryProvider.log. What does it mean below.
<![LOG[PopulateInstance - Requested instance not found.]LOG]!><time="10:47: 46.703-480 " date="06-29-2018" component="InventoryProvid er" context=""
Tks.
Lucky
Actually, not all users except some exceptional users having this kind of issues.
What is the user log to check for software / hardware inventory after triggered a action cycle on user PC. CCM\logs
Where to check for the license at SCCM server and how does client detect or not having a license issue?
Taken this log from InventoryProvider.log. What does it mean below.
<![LOG[PopulateInstance - Requested instance not found.]LOG]!><time="10:47:
Tks.
Lucky
ASKER
Hi,
Taken this log from user AssetAdviser.log after triggered an action hardware inventory cycle. Found these error. Ps advice. Tks.
<![LOG[Add RecentlyUsedApp: <Reader_sl.exe SMRTTIBS\PrashantK>]LOG]!> <time="10: 46:25.901- 480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:235">
<![LOG[Add RecentlyUsedApp: <powershell.exe SMRTTIBS\PrashantK>]LOG]!> <time="10: 46:25.903- 480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:235">
<![LOG[Add RecentlyUsedApp: <SCNotification.exe SMRTTIBS\PrashantK>]LOG]!> <time="10: 46:25.903- 480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:235">
<![LOG[Add RecentlyUsedApp: <Bootstrap.exe SMRTTIBS\PrashantK>]LOG]!> <time="10: 46:25.906- 480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:235">
<![LOG[Add RecentlyUsedApp: <AcroRd32.exe SMRTTIBS\PrashantK>]LOG]!> <time="10: 46:25.911- 480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:235">
<![LOG[GetFileVersionInfoS ize failed for file C:\Windows\System32\igfxTr ay.exe, error 1813]LOG]!><time="10:46:25 .938-480" date="06-29-2018" component="AssetAdvisor" context="" type="2" thread="12568" file="ccm_recentlyusedapps .cpp:266">
<![LOG[GetFileVersionInfoS ize failed for file C:\Program Files\sap\hdbstudio2\hdbst udio.exe, error 1813]LOG]!><time="10:46:25 .983-480" date="06-29-2018" component="AssetAdvisor" context="" type="2" thread="12568" file="ccm_recentlyusedapps .cpp:266">
<![LOG[GetFileVersionInfoS ize failed for file C:\Users\PRASHA~1\AppData\ Local\Temp \GLJFD34.t mp, error 2]LOG]!><time="10:46:26.04 1-480" date="06-29-2018" component="AssetAdvisor" context="" type="2" thread="12568" file="ccm_recentlyusedapps .cpp:266">
<![LOG[AdobeARM.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-0804-1033-1959-0 0182426520 0}]LOG]!>< time="10:4 6:47.154-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[AdobeARM.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-7AD7-1033-7B44-A C0F074E410 0}]LOG]!>< time="10:4 6:47.197-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[AcroRd32.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-7AD7-1033-7B44-A C0F074E410 0}]LOG]!>< time="10:4 6:47.207-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[ismagent.exe SMRTTIBS\PrashantK is found in MSI: {20D9D0D9-1659-4775-992E-5 F5650AD9B8 7}]LOG]!>< time="10:4 6:57.742-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[msmdsrv.exe SMRTTIBS\PrashantK is found in MSI: {5D070B8A-AC28-4792-BDAE-4 94E220B031 F}]LOG]!>< time="10:4 7:00.057-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[cvtres.exe SMRTTIBS\PrashantK is found in MSI: {7DEBE4EB-6B40-3766-BB35-5 CBBC385DA3 7}]LOG]!>< time="10:4 7:03.687-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[csc.exe SMRTTIBS\PrashantK is found in MSI: {7DEBE4EB-6B40-3766-BB35-5 CBBC385DA3 7}]LOG]!>< time="10:4 7:03.742-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[LMTray.exe SMRTTIBS\PrashantK is found in MSI: {F0D9378C-CFA3-4503-A562-5 350BE6E05C 2}]LOG]!>< time="10:4 7:06.422-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[LMMsg.exe SMRTTIBS\PrashantK is found in MSI: {F0D9378C-CFA3-4503-A562-5 350BE6E05C 2}]LOG]!>< time="10:4 7:06.432-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[cvtres.exe SMRTTIBS\PrashantK is found in MSI: {CB2F7EDD-9D1F-43C1-90FC-4 F52EAE172A 1}]LOG]!>< time="10:4 7:09.825-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[ccSvcHst.exe SMRTTIBS\PrashantK is found in MSI: {9096FF5F-09DC-4A17-9172-0 66560E56E4 8}]LOG]!>< time="10:4 7:14.395-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[DWHWizrd.exe SMRTTIBS\PrashantK is found in MSI: {9096FF5F-09DC-4A17-9172-0 66560E56E4 8}]LOG]!>< time="10:4 7:14.397-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[jusched.exe SMRTTIBS\PrashantK is found in MSI: {4A03706F-666A-4037-7777-5 F2748764D1 0}]LOG]!>< time="10:4 7:14.437-4 80" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:308">
<![LOG[Inventoried 80 RecentlyUsedApps]LOG]!><ti me="10:47: 16.155-480 " date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="aa_recentlyusedapps. cpp:96">
<![LOG[Successfully Completed Inventory for CCM_RecentlyUsedApps]LOG]! ><time="10 :47:16.157 -480" date="06-29-2018" component="AssetAdvisor" context="" type="1" thread="12568" file="assetadvisorimpl.cpp :143">
Taken this log from user AssetAdviser.log after triggered an action hardware inventory cycle. Found these error. Ps advice. Tks.
<![LOG[Add RecentlyUsedApp: <Reader_sl.exe SMRTTIBS\PrashantK>]LOG]!>
<![LOG[Add RecentlyUsedApp: <powershell.exe SMRTTIBS\PrashantK>]LOG]!>
<![LOG[Add RecentlyUsedApp: <SCNotification.exe SMRTTIBS\PrashantK>]LOG]!>
<![LOG[Add RecentlyUsedApp: <Bootstrap.exe SMRTTIBS\PrashantK>]LOG]!>
<![LOG[Add RecentlyUsedApp: <AcroRd32.exe SMRTTIBS\PrashantK>]LOG]!>
<![LOG[GetFileVersionInfoS
<![LOG[GetFileVersionInfoS
<![LOG[GetFileVersionInfoS
<![LOG[AdobeARM.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-0804-1033-1959-0
<![LOG[AdobeARM.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-7AD7-1033-7B44-A
<![LOG[AcroRd32.exe SMRTTIBS\PrashantK is found in MSI: {AC76BA86-7AD7-1033-7B44-A
<![LOG[ismagent.exe SMRTTIBS\PrashantK is found in MSI: {20D9D0D9-1659-4775-992E-5
<![LOG[msmdsrv.exe SMRTTIBS\PrashantK is found in MSI: {5D070B8A-AC28-4792-BDAE-4
<![LOG[cvtres.exe SMRTTIBS\PrashantK is found in MSI: {7DEBE4EB-6B40-3766-BB35-5
<![LOG[csc.exe SMRTTIBS\PrashantK is found in MSI: {7DEBE4EB-6B40-3766-BB35-5
<![LOG[LMTray.exe SMRTTIBS\PrashantK is found in MSI: {F0D9378C-CFA3-4503-A562-5
<![LOG[LMMsg.exe SMRTTIBS\PrashantK is found in MSI: {F0D9378C-CFA3-4503-A562-5
<![LOG[cvtres.exe SMRTTIBS\PrashantK is found in MSI: {CB2F7EDD-9D1F-43C1-90FC-4
<![LOG[ccSvcHst.exe SMRTTIBS\PrashantK is found in MSI: {9096FF5F-09DC-4A17-9172-0
<![LOG[DWHWizrd.exe SMRTTIBS\PrashantK is found in MSI: {9096FF5F-09DC-4A17-9172-0
<![LOG[jusched.exe SMRTTIBS\PrashantK is found in MSI: {4A03706F-666A-4037-7777-5
<![LOG[Inventoried 80 RecentlyUsedApps]LOG]!><ti
<![LOG[Successfully Completed Inventory for CCM_RecentlyUsedApps]LOG]!
You will need to look at the AppDiscovery.log on the client computer . IT records details about the discovery or detection of applications on client computers.
What version of SCCM are you using?
Is the client machine able to talk to the SCCM Server ?
What version of SCCM are you using?
Is the client machine able to talk to the SCCM Server ?
Forgot to mention that if other clients work, have you tried re installing the agent on the client machine that is having the issue? Was the client working before and randomly stop? Also check the server logs to make sure there are no issues being generated on the server side not just the client.
ASKER
1. Attached client AppDiscovery.log => how to determine whether client having issue to connect back to SCCM Server?
2. 2012 SCCM SP2, Console Version: 5.0.8239.1302 & Site Version is 5.00.8239.1000
3. checked user laptop > control panel > configuration manager > version is 5.00.8239.1000
4. Yes, able to ping to client.
5. Yes, tried reinstalled the agent manually from \\hqad\netlogon\sccm2012cl ient\i386\ ccmsetup.m si as the agent didn't install automatically from GPO policy. I've tried to do a gpupdate /force or restart the client PC or waited for 2 days but the GPO didn't pushed down the agent to install the configuration manager.
6. I am not too sure whether it is working before because i just newly join this company as a system administrator. Maybe you can advice me how to check the log on client or sccm server?
7. Can you tell me exactly what kind of logs are require and how to read the logs so that i can understand better?
Tks.
Lucky
2. 2012 SCCM SP2, Console Version: 5.0.8239.1302 & Site Version is 5.00.8239.1000
3. checked user laptop > control panel > configuration manager > version is 5.00.8239.1000
4. Yes, able to ping to client.
5. Yes, tried reinstalled the agent manually from \\hqad\netlogon\sccm2012cl
6. I am not too sure whether it is working before because i just newly join this company as a system administrator. Maybe you can advice me how to check the log on client or sccm server?
7. Can you tell me exactly what kind of logs are require and how to read the logs so that i can understand better?
Tks.
Lucky
ASKER
ASKER
Hi EE,
I've been waiting for someone to assist me for this long standing issue of SCCM unable to retrieve software and push update to client laptop.
Can someone help to arrange an expert to have a one-to-one live payment support to solve this problem soonest.
Thanks.
Lucky
I've been waiting for someone to assist me for this long standing issue of SCCM unable to retrieve software and push update to client laptop.
Can someone help to arrange an expert to have a one-to-one live payment support to solve this problem soonest.
Thanks.
Lucky
ASKER
Tks a lot for yr kind follow-up.
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ASKER
I am very disappointed with the expert exchange platform after waiting for so long without any response for my urgent queries as well as most of the question raise didn't really solve my issues at all. T
This is first time using this platform. Thus, i will monitor until end this month to terminate this service.
Tks.
Lucky