Retrieving an old hotmail.com  account password - how difficult is it?

feck1
feck1 used Ask the Experts™
on
User has lost his password and its linked to his itunes account
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Most Valuable Expert 2012
Distinguished Expert 2018

Commented:
I tried to retrieve an old Hotmail account a few years ago but I didn't have any of my personal information linked to that account to verify I was who I said I was.  I wasn't successful and had to let it go.

If the user had personal information attached to the account, they might be able to verify their identity:
https://support.microsoft.com/en-us/help/12429/microsoft-account-sign-in-cant
RobertSystem Admin

Commented:
I also went through the process and was successful as I happened to have entered information I was able to confirm my identity.
If you know the personal information you entered you can open a ticket and they will try to help but you basically need to be able to prove your the owner of that account which is difficult if you used made up information to remain anonymous.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial