Office 365 transfer

genusys used Ask the Experts™
When taking on a new account, how do you transfer 365 from one MSP to another or do i need to migrate the accounts? Customer does not control the 365 account.
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Last Knight
Distinguished Expert 2018
Hi genusys,

It depends on how the MSP is providing the service. If it is on their platform then you will need to migrate as any other migration.

If they don't provide you with migration access into their console, etc. and its a small office you could just backup the Outlook profiles to PST, create the new tenant and then import the PSTs.

Let me know if you have any questions!
Jian An LimSolutions Architect
Top Expert 2016
just to add on, in order to transition away, then you should request a global admin account.

if you have a global admin account, consider you got full rights to it.

the customer might not control if they are the owner, then they have right to ask for one

unless the office 365 is shared (which is rare unless it is a spin off from existing company)


Thank you! I appreciate the advice
Blue Street TechLast Knight
Distinguished Expert 2018

You're welcome. Glad I could help and thanks for the points!

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