tiras gans
asked on
Cannot resolve domain
trying to reach to the companyname.com, using ping companyname.com
This domain is hosted by goddady.com
it was hosted my email myname@companyname.com
now I can send but cannot receive any more. bouncing back..
Cannot resolve using nslookup either.
email hosted outlook.office365.com
The error is "Domain unavailable"
The domain is not expired (it expires in 2019)
however non-pingable and cannot resolve..
What could be an issue? Please help troubleshoot..
This domain is hosted by goddady.com
it was hosted my email myname@companyname.com
now I can send but cannot receive any more. bouncing back..
Cannot resolve using nslookup either.
email hosted outlook.office365.com
The error is "Domain unavailable"
The domain is not expired (it expires in 2019)
however non-pingable and cannot resolve..
What could be an issue? Please help troubleshoot..
I won't be able to answer over the weekend but here are some things needed to clarify to better advise:
1. What type of domain? Assuming Internet domain but needs clarified because you can name your Windows domain the same as an Internet domain.
2. From where; anywhere, within your Windows network which has the same domain name?
3. What type of server / service are you trying to ping?
4. Has it been pingable in the past?
5. Is the service(s) it provides still working but you cannot ping or ... ?
Just a few things to start off ...
1. What type of domain? Assuming Internet domain but needs clarified because you can name your Windows domain the same as an Internet domain.
2. From where; anywhere, within your Windows network which has the same domain name?
3. What type of server / service are you trying to ping?
4. Has it been pingable in the past?
5. Is the service(s) it provides still working but you cannot ping or ... ?
Just a few things to start off ...
ASKER
trying to ping companyname.com
hosted by godaddy.com
it was hosted my email myname@companyname.com
now I can send but cannot receive anymore. bouncing back.. cannot resolvle nslookup either.
email hosted outlook.office365.com
hosted by godaddy.com
it was hosted my email myname@companyname.com
now I can send but cannot receive anymore. bouncing back.. cannot resolvle nslookup either.
email hosted outlook.office365.com
ASKER CERTIFIED SOLUTION
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if you can resolve dns from the server 8.8.8.8 but not your internal dns server the problem could be your internal dns resolver.
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ASKER
Public DNS. Something happened to that domain. *** google-public-dns-a.google .com can't find www.companyname.com: Server failed
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Non accessible. Website was on that domain that is non-accessible either. Not sure what happened. Website was hosted on that domain.
This is for external domain nothing to do with internal.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Non accessible. Website was on that domain that is non-accessible either. Not sure what happened. Website was hosted on that domain.
This is for external domain nothing to do with internal.
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ASKER
nada! non-existent domain.
a little difference when I try to ping that domain it takes like 10sec. trying to resolve something I think. when I try to ping completely bogus stuff like... ping aodfhhhghouihsfdaghoi.com it comes immediately with Ping request could not find host
a little difference when I try to ping that domain it takes like 10sec. trying to resolve something I think. when I try to ping completely bogus stuff like... ping aodfhhhghouihsfdaghoi.com it comes immediately with Ping request could not find host
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ASKER
That's what I am thinking.
omain Name: comanychangedname.COM
Registry Domain ID: somenumber_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2018-04-23T18:29:38Z
Creation Date: 2015-06-20T23:47:23Z
Registry Expiry Date: 2019-06-20T23:47:23Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: 480-624-2505
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: ANDY.NS.CLOUDFLARE.COM
Name Server: JUNE.NS.CLOUDFLARE.COM
DNSSEC: unsigned
omain Name: comanychangedname.COM
Registry Domain ID: somenumber_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2018-04-23T18:29:38Z
Creation Date: 2015-06-20T23:47:23Z
Registry Expiry Date: 2019-06-20T23:47:23Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: 480-624-2505
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: ANDY.NS.CLOUDFLARE.COM
Name Server: JUNE.NS.CLOUDFLARE.COM
DNSSEC: unsigned
SOLUTION
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SOLUTION
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ASKER
Yes, DNS servers seems OK. Can ping and resolve by name. Let me find logins to the godaddy. I am not the primary account owner there.
Thanks gents!
Thanks gents!
Were you able to resolve your issue?
ASKER
sorry for the delay. Looks like things getting better. Possibly registrar is trying to recover..
C:\>nslookup -type=soa domainname.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
domainname.com
primary name server = ns67.domaincontrol.com
responsible mail addr = dns.jomax.net
serial = 2018070300
refresh = 28800 (8 hours)
retry = 7200 (2 hours)
expire = 604800 (7 days)
default TTL = 600 (10 mins)
C:\>nslookup -type=soa domainname.com
Server: UnKnown
Address: 192.168.1.1
Non-authoritative answer:
domainname.com
primary name server = ns67.domaincontrol.com
responsible mail addr = dns.jomax.net
serial = 2018070300
refresh = 28800 (8 hours)
retry = 7200 (2 hours)
expire = 604800 (7 days)
default TTL = 600 (10 mins)
well, I'm glad things are getting sorted out.
cheers
cheers
ASKER
thanks bunch!
what are you trying to accomplish? what does the certificate have to do with the situation? what DNS name or IP are you trying to ping?