How to fix variances in QB POS v.13 between current and available balances for charge accounts?

Adela Rodriguez
Adela Rodriguez used Ask the Experts™
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Hey, we have been having a strange problem with our Quickbooks POS ver 13 multi user installation in a club setup (4 machines). Customers have to recharge their accounts before ordering and the big problem we have is discrepancies between current and available balances. However,the sale transactions are posted in real time but the balances take seem time to synchronize(happens  to a random member account irregularly ) and we have changed the LAN routers and cabling and the problem is still persisting. The charge to account is posted after some delays of a few hours. We have integrated the solution to Quickbooks premier for financial exchange. Our company file is 500MB big and the connectivity tool doesn't post any errors. The environment is available for remote access any time. Any pointers?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Our company file is 500MB and … The environment is available for remote access any time.

Do you use a Terminal Services approach for Remote Access?  QB is a very chatty database and so you should not attempt to run a QB remote client against a networked Company File.

Copy the Company File to a local machine and do a verify / rebuild to find and correct database errors.
When done, restore the Company File to its normal location and test transaction syncing again.
Adela RodriguezBusiness Development Executive

Author

Commented:
Hello John and thanks for the comment. I meant i can avail the system for remote troubleshooting but the setup is only on an Internal LAN for 4 networked users without any Terminal services configured.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You should not use QB this way as you can easily damage the database.

So now do a verify / rebuild as suggested above.
Adela RodriguezBusiness Development Executive

Author

Commented:
Thanks. Will rebuild and revert with the findings.

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