Samsung S7 won't turn on
My Samsung S7 (T-Mobile) won't boot up. I've been trying all the recommendations here https://thedroidguy.com/2018/05/fix-samsung-galaxy-s7-wont-boot-android-7-nougat-update-troubleshooting-guide-1069678 but can't get anything to work. It was working perfectly fine and at 60% battery, I put it back in my pocket and took it back out and it was just a black screen.
I have tried two different chargers and let it charge for at least one hour. When I try to recovery boot by holding down the Home key and Volume Up at the same time I see the blue "Recovery booting" text but then it still won't boot.
I'm on chat with T-Mobile trying to figure it out but nothing insightful yet. Has anyone else run into this or know how to get this darn thing to turn on?
I have tried two different chargers and let it charge for at least one hour. When I try to recovery boot by holding down the Home key and Volume Up at the same time I see the blue "Recovery booting" text but then it still won't boot.
I'm on chat with T-Mobile trying to figure it out but nothing insightful yet. Has anyone else run into this or know how to get this darn thing to turn on?
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ASKER
I put it back in my pocket <-- Did you sit on it and maybe break something?
Nope it was in the a side pocket and I never sat down or anything. I was standing and talking the entire time. Nobody as much as bumped into me. I'll try Samsung help now.
ASKER
Well I should have checked that was Samsung Canada and they can only help with phones bought in Canada. The US support gave me a chat bot. Guess I'm headed to the T-Mobile store.
Try Samsung.com . Geographic locators are a pain in the butt but I cannot do anything about that .
Try the US location for Samsung.
Try the US location for Samsung.
ASKER
Finally got through the bots on the US support chat we will see how it goes. Yeah I just realized after, I knew the regional differences between us, I should have looked closely at which support I was going to. :)
ASKER
Well everyone is giving me the same steps which I already tried. I'll take it into the store tomorrow and see what they can do. Likely I'm going to get a new phone.
That's too bad. Hopefully they give you a discount on a new one.
ASKER
Thanks John.
ASKER
The T-Mobile store wasn't able to do much. They suggested that there is a Samsung rep at Best Buy. So your suggestion to go directly to Samsung in this situation is probably the best solution. I just bought an S9 and will see if I can get the old phone fixed and give it to my daughter who needs an upgrade. :)
Thank you for the update and I was very happy to work with you.
ASKER