Samsung S7 won't turn on

My Samsung S7 (T-Mobile) won't boot up. I've been trying all the recommendations here https://thedroidguy.com/2018/05/fix-samsung-galaxy-s7-wont-boot-android-7-nougat-update-troubleshooting-guide-1069678 but can't get anything to work. It was working perfectly fine and at 60% battery, I put it back in my pocket and took it back out and it was just a black screen.

I have tried two different chargers and let it charge for at least one hour. When I try to recovery boot by holding down the Home key and Volume Up at the same time I see the blue "Recovery booting" text but then it still won't boot.

I'm on chat with T-Mobile trying to figure it out but nothing insightful yet. Has anyone else run into this or know how to get this darn thing to turn on?
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Craig KehlerDirector of Customer RelationsAsked:
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Craig KehlerDirector of Customer RelationsAuthor Commented:
Aaaand they just asked me if they could call me on my phone. I don't think I'm getting anywhere with their help.
JohnBusiness Consultant (Owner)Commented:
Go here

https://www.samsung.com/ca/support/mobile-devices/how-do-i-force-my-galaxy-s7-to-restart-screen-is-frozen/

and try a live chat with Samsung. They may have more insight than T-Mobile.

I put it back in my pocket  <-- Did you sit on it and maybe break something?

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Craig KehlerDirector of Customer RelationsAuthor Commented:
I put it back in my pocket  <-- Did you sit on it and maybe break something?

Nope it was in the a side pocket and I never sat down or anything. I was standing and talking the entire time. Nobody as much as bumped into me. I'll try Samsung help now.
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Craig KehlerDirector of Customer RelationsAuthor Commented:
Well I should have checked that was Samsung Canada and they can only help with phones bought in Canada. The US support gave me a chat bot. Guess I'm headed to the T-Mobile store.
JohnBusiness Consultant (Owner)Commented:
Try Samsung.com . Geographic locators are a pain in the butt but I cannot do anything about that .

Try the US location for Samsung.
Craig KehlerDirector of Customer RelationsAuthor Commented:
Finally got through the bots on the US support chat we will see how it goes. Yeah I just realized after, I knew the regional differences between us, I should have looked closely at which support I was going to. :)
Craig KehlerDirector of Customer RelationsAuthor Commented:
Well everyone is giving me the same steps which I already tried. I'll take it into the store tomorrow and see what they can do. Likely I'm going to get a new phone.
JohnBusiness Consultant (Owner)Commented:
That's too bad.  Hopefully they give you a discount on a new one.
Craig KehlerDirector of Customer RelationsAuthor Commented:
Thanks John.
Craig KehlerDirector of Customer RelationsAuthor Commented:
The T-Mobile store wasn't able to do much. They suggested that there is a Samsung rep at Best Buy. So your suggestion to go directly to Samsung in this situation is probably the best solution. I just bought an S9 and will see if I can get the old phone fixed and give it to my daughter who needs an upgrade. :)
JohnBusiness Consultant (Owner)Commented:
Thank you for the update and I was very happy to work with you.
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