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Microsoft Word 2016 - not keeping Zoom settings and type over

In Microsoft Word 2016 one of the settings is the type over, which makes it so you can press the insert key then when you type it types over the existing text.  Also increasing the zoom on the page, it opens at 100% but when I go to 125 it does not stay there when I close and re-open Word.  I have tried to save the changes to the NORMAL.DOT file but that's not making any difference.  I also tried logging in as a different user but that didn't help either.
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David Johnson, CDSimple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
the action of the insert key is os dependant.. word uses the os setting for insert.  You cannot save the zoom level
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If Windows 10, you can adjust the overall screen settings to 125% (or more) and that affects Word. That may do what you wish.

Author

Commented:
After some more research, I found the "type-over" setting under Word Options, Advanced = Use Insert key to control type-over.  However, it's not saving the setting after I close Word and re-open.  The zoom setting is supposed to hold the last one that was used but it's not doing that either.

Just for testing, I tried the same on a different computer with Word 2013 and everything is working like it's supposed to.  I am thinking there may be a bug/defect in Word 2016.  

MS Word Version - 16.0.4639.1000 (32 bit)
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try an Office repair (Full Repair) and see if that corrects the issue.

If not, make a new, test, Windows User Profile. Log into the new profile and test Word again.

Author

Commented:
I tried uninstall/reinstall and also a different user profile but still not working.  I also checked a completely different computer that has Office 2016 installed and the same problem on that one too.

Since this is working just fine in Office 2013, I'm still leaning toward a Microsoft Office defect, just not sure if there's a hotfix or update available that would fix it.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The Zoom level in Word 2016 stays fixed if I save the document:  Open, set zoom to 125%, save, reopen, still at 125%.

So you may wish to uninstall Office, do a Windows Repair Install, then reinstall Office, update and test.

Author

Commented:
This is a fresh Windows 10 OS installation so I don't think that's the problem at all.  It's the same behavior on a different Windows 10 computer as well with Word 2016 installed.  

I've already tried uninstall/reinstall but that didn't help either.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I tested my findings and the Word Zoom stayed in place after saving the document

Author

Commented:
What is the MS Word version that you have?  Mine is 16.0.4639.1000 (32 bit)

Also, did you install the Click2run version or the volume license?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
V 16.0.10228.20080 32-bit.  Subscription Click to Run version.
Commented:
I figured it out.  It was a 3rd party Word Add-in that was causing the problem.  As soon as I disabled it, Word started working fine.  Initially I had a problem with disabling it because it was configured for auto-startup.  I went into the registry and changed the load behavior to be "unloaded" [value of 0].

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Word\AddIns

https://evolveplatform.zendesk.com/hc/en-us/articles/115000552010-How-to-change-the-load-behavior-of-the-Office-Add-ins
https://docs.microsoft.com/en-us/visualstudio/vsto/registry-entries-for-vsto-add-ins#LoadBehavior

I called the 3rd party vendor and their solution was:

1. Disable the add-in
2. Make changes to Word
3. re-enable the add-in

Author

Commented:
Disabled Word Add-in

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