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Rayneedssomehelp

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Office 2010 to Office 2016 Pro

My company resently upgraded from Microsoft office 2010 to 2016. We are using IMAP and the Clients all have Windows 7 as the OS. For the most part the deployment went fairly well except for one big problem.  Some users are not able to send email after upgrading. The solution we came up with was to remove the outlook profile and create a new one...time consuming. Other IT guys in the org are completely reinstalling the entire Office 2016 app...even more time consuming! Both methods work but I would like to try a faster solution, for example Scanpst.exe. The problem is that I cannot find this app on the client. I have  searched everywhere that the blogs have suggested. Cannot find it!
I know Office 2016 has a tool called “Recovery and support” or something to that nature. I downloaded that tool to use, but it is asking for a username and password...what username and password? In the past I have used Scanpst with great success, but I am thinking Microsoft replaced this app in favor of this new support tool. Please note that I do not have admin rights to our server. Thanks in advance for any help or advice!
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John
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Although the general issue concerns an upgrade from Microsoft office 2010 to 2016, the more specific issue is where to find SCANPST for Outlook (or another similar solution). The first comment directly addresses that and is worth the lion's share of the points. Another comment had other ideas on the problem and is worth most of the remaining points. A third comment offered a valuable heads-up on a potential 2010-to-2016 Office upgrade issue and is worth a small number of points.