Domain name has expired with safenames.com

Hello, I have a customer that we just found out that the domain has expired on 7/7/18 with safenames.com so I log into and see the domain has expired. The website and email that is hosted with google is down.... I was going to make a payement for them for 66 bucks for 2 years but safenames is requesting
Payment method:      
Cashpot    PayPal
Your name:      
Your email:                                                         e.g. yourname@yourdomain.com
                                                   
Your phone:                                                      e.g. +44.1908200022      

Purchase Number:      
Subtotal:
$66.86
VAT:
$0.00
Total:      $66.86
Renew:      1

My questions is wow not easy to make this payment I was going to use my company credit card but ..... any suggestions on why and what's going on.... I have had domains expired for over a month and things keep working ... Should I just setup a paypay account to pay this ... also safenames don't have a phone # to call
Deerek11Asked:
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JohnBusiness Consultant (Owner)Commented:
Once a domain goes 30 days unpaid, you could lose it.  So yes, set up the PayPal Account, pay it, ensure it is paid and then settle up with the customer.
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Deerek11Author Commented:
I agree with you but it's only been one day .....
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David Johnson, CD, MVPOwnerCommented:
be glad you're not with godaddy once a domain is expired, you can't simply renew, you have to pay a premium (whatever they value your domain at) plus the renewal fee.  Some people renew for 5 or 10 years (the longer is better) and remember to have reminder emails sent to a monitored address
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JohnBusiness Consultant (Owner)Commented:
Thanks and good luck with renewing the domain.
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Lucas BishopClick TrackerCommented:
I'd recommend that once you get this renewed, you look at transferring to a registrar that offers a better customer experience. Namely, not requiring Paypal as the main payment method.

I'd suggest one of https://domains.google/ or https://namecheap.com (I've personally had good experiences with both).
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