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WSUS  push update for "feature update to window 10, version 1709, en-us" issue

piaakit
piaakit asked
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Last Modified: 2018-07-17
Dear All


           I have a WSUS server and already made approval for "feature update to window 10, version 1709, en-us , and when i look at the status report, i see that the client has not yet sent the events have been purged from the server, it been a fews days already, and the status report still remain like this, just wonder is that normal ? how do i get the update install on the window 10 computers ?

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Keith
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Distinguished Expert 2018

Commented:
What OS is your test client running and what patch level is WSUS running. Have you checked theof mentioned in the message?
David McMorrisHead of IT
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Commented:
Do you have a group policy in place which stops domain computers from upgrading OS versions through Windows Update? I ask as this would cause this behaviour.

Thanks,

David

Author

Commented:
the test client is window 10, may i know what is mean of patch level ?
David McMorrisHead of IT
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Commented:
Are you using WSUS on Windows Server 2012 or 2016?
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Commented:
I mean what is the EXACT version of WSUS (or of the windows server running WSUS?)  As Microsoft has changed and tweaked the file format for windows 10 upgrades, they often must upgrade WSUS to properly support the new file format.  These are released as updates to the server OS inmost cases.

What version of windows 10 is the test client? "Windows 10" is clearly a broad description, considering you are trying to upgrade to 1709...that implies you are not already running 1709.  To get help, specifics are usually required.
Simple Geek from the '70s
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Commented:
First off, WSUS is not a push item but items are pulled from it.  Upgrades (not updates) have to be approved by the client. The client may have upgrades deferred.

Author

Commented:
my WSUS is from server 2012 , and i have this GPO enabled, will it affected ?

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Author

Commented:
the window 10 that i want to update the current version is 1507 with OS Build 10240 & 1607 with OS Build 14393
David McMorrisHead of IT
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Commented:
Hi,

That GPO is the issue as i suspected.

Author

Commented:
i have disabled the related GPO and will monitor the result, thanks
David McMorrisHead of IT
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Commented:
Hi,

If I fixed your issue can you please mark my comment as the solution? Thanks.

Author

Commented:
Hi David

     
              i checked, this update has been downloaded and installed on some of the windows 10 computers,

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David McMorrisHead of IT
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Commented:
It is a big update, it will take time for it to install on all machines. Cheers.

Author

Commented:
for those showing  not installed, does it means the computer has issue to connect to WSUS server ?
David McMorrisHead of IT
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Commented:
Hi Piaakit,

It means the update hasn't installed on the machine yet. If they are applicable for the update they will receive it.

If the machine had issues connecting to WSUS it would show "NOT REPORTED".

Author

Commented:
below report show specific computer it is pending and last contact is 14 days , total updates 75.

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David McMorrisHead of IT
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Commented:
Hi,

This is a different issue and you should open a new ticket.

Is the machine on and connected to the network?
On the machine go to CMD (ADMIN) and type wuauclt /detectnow /reportnow - should force the communication between client and server.

Author

Commented:
i check the report for the specific computer, this time its shows "not applicable", and looking back to the patches report, the specific computer name no longer appear in the report, do you have any idea ? the specific computer OS Build no is 10240 and version is 1507, do i need the update to version 1607 then 1709 ?

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David McMorrisHead of IT
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Commented:
Hi,

Yes i have seen this before where the version 1507 will not update to 1709. You could manually upgrade it first to 1607 and then attempt the Windows Update to install 1709. Just a FYI, version 1803 is out and is the latest version of Windows 10.

Author

Commented:
Hi David

thx for your information, and for 1607, i was trying to search from window update catelog i can not find the "classifications" is upgrade for 1607 , if possible can you provide me the link ?


below is what i found from WSUS, shall i below this to upgrade for the computer which is on 1507 ?

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Keith
David Johnson, CDSimple Geek from the '70s
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Commented:
yes that is the correct update