asked on

Employee leaves the company and is replaced by a new employee. What's best practices for getting new employee going on sbs server?

On an SBS domain with exchange running in-house.

Bob leaves the company. He has email bob@company.com, His Pc's desktop has all kinds of shortcuts to LoB apps, shortcuts to shares he needs, and his mailbox has all kinds of contacts and mail.

Joe replaces him.

What's the steps to keep as much as possible - desktop icons, mail, etc. And mail coming into bob@ gets into the joe@ mailbox?

I could think of some ways to do some of it - change the user bob to joe and create an alias for bob. Or start from scratch new user?

But beyond that? Joe logs into that desktop PC, is he going to get the bob desktop layout? And the folder will be c:\users\bob?

There is NO need / desire to freeze / litigation hold or anything like that for the old mailbox. Just give the new employee all the old emails / folders / contacts / calendar...

Best practices?

Thanks!

ASKER CERTIFIED SOLUTION

John

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

Tiborg Guarana

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

BeGentleWithMe-INeedHelp

ASKER

thanks.

how do you 'copy the old emails into the new employee's email. '? We'd want the entire mailbox? Export to PST and the bring it back in?

Os there a way to do that on the server or you have to do it in outlook? can you do that in OWA?

Tiborg Guarana

If both employees use Outlook just export PST file, and open it. Then when you create mail account for new user, just copy data from old PST to new inside outlook app. Easy.

John

Here is the Microsoft document for doing this. Yes, you can get the mail from the old user.

https://docs.microsoft.com/en-us/exchange/recipients/mailbox-import-and-export/import-procedures

Amit

I think you already know the answer. However, if you are looking for expert advise, here are my 2 cents. Create new profile for users, meaning everything new. Let user login to system with his or her ID, mailbox, file share etc. Next whatever you want new user to copy from old user mailbox or file share. Just give access to new user and let him or her copy the required data. Leave it for few days or week and then you can remove old user and perform all clean up.

SOLUTION

Rob

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Natty Greg

my two cents follow all of the above

BeGentleWithMe-INeedHelp

ASKER

Thanks but I’m still not buying into your thinking. If a person got married change their name how would you change that in SBS? So they have the new name email address and the old name still works. And why is it different from a new employee replacing somebody doing exact same tasks / need all the previous info / files etc

John

You can use the old name and change the display name, or delete the profile and create a new profile with the new name on it.

That seems to a bit of subset of the original question.

Rob

I can understand the temptation to change the display name, but the SBS create user wizard creates many objects (like profile) that stick around after you change the display name. Once I changed the display name of a woman who got divorced back to her maiden name and she would remind me every time the married name showed up. I have been dealing with SBS since 1998 and I can promise you, it is worth it to create the new user in my experience.

John

Thanks for the update.