Wyse Thin Client Issue

Christopher McGee
Christopher McGee used Ask the Experts™
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Hello. I am troubleshooting a WYSE Thin Client with Win Embedded Standard 7.  Earlier yesterday, I got the error" Failed to Connect to MQTT Server! twice. I'm stumped at the moment as to why that is happening. It isn't affecting the home user to where she can't log into RDP, etc, I simply want to know how I can rectify this error from coming up in my Events tab on the Wyse Management Suite. Thanks!
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Dr. KlahnPrincipal Software Engineer

Commented:
Check the firewalls at both ends and confirm that the MQTT server can be reached from the thin client.

If there is no MQTT server in use, disable it at the thin client.

If the problem persists, sit down with another supposedly identical thin client, confirm that the BIOS on both is at the same level and set up identically, and then reimage the problem unit from the good unit.
Christopher McGeeNTO IT Specialist

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Commented:
Thank you. I will try this and see what it does!
Christopher McGeeNTO IT Specialist

Author

Commented:
I tried the above steps and even set up another client to have a total of 3. All of them still gave me the same MQTT error when I requested a process report.

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