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Check the firewalls at both ends and confirm that the MQTT server can be reached from the thin client.<br />
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If there is no MQTT server in use, disable it at the thin client.<br />
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If the problem persists, sit down with another supposedly identical thin client, confirm that the BIOS on both is at the same level and set up identically, and then reimage the problem unit from the good unit.
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Check the firewalls at both ends and confirm that the MQTT server can be reached from the thin client.

If there is no MQTT server in use, disable it at the thin client.

If the problem persists, sit down with another supposedly identical thin client, confirm that the BIOS on both is at the same level and set up identically, and then reimage the problem unit from the good unit.

NTO IT Specialist

Christopher McGee

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Thank you. I will try this and see what it does!
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Thank you. I will try this and see what it does!

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I tried the above steps and even set up another client to have a total of 3. All of them still gave me the same MQTT error when I requested a process report.
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I tried the above steps and even set up another client to have a total of 3. All of them still gave me the same MQTT error when I requested a process report.

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Hello. I am troubleshooting a WYSE Thin Client with Win Embedded Standard 7. &nbsp;Earlier yesterday, I got the error&quot; Failed to Connect to MQTT Server! twice. I'm stumped at the moment as to why that is happening. It isn't affecting the home user to where she can't log into RDP, etc, I simply want to know how I can rectify this error from coming up in my Events tab on the Wyse Management Suite. Thanks!
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Hello. I am troubleshooting a WYSE Thin Client with Win Embedded Standard 7.  Earlier yesterday, I got the error" Failed to Connect to MQTT Server! twice. I'm stumped at the moment as to why that is happening. It isn't affecting the home user to where she can't log into RDP, etc, I simply want to know how I can rectify this error from coming up in my Events tab on the Wyse Management Suite. Thanks!

Wyse Thin Client Issue

Troubleshooting is a problem-solving process of evaluating faults that occur in a mechanical or electronic system. Steps often include recreating the problem and then trying alternative and creative solutions in order to fix the situation. Troubleshooting is deployed when software or hardware are rendering abnormal responses or remain unresponsive.