Quickbooks won't send mail through Outlook

Hello Experts:

I had to re-install Windows on my office computer.  This required re-installing all my software.  All is well with the exception of QuickBooks.  I use the 2018 Desktop version.

I email invoices to several customers.  I use Outlook 2016.

I use Outlook for my business email and Thunderbird for my personal email.

When I set up QuickBooks to email invoices, the only option I have is Thunderbird.  It was set to Outlook when I first installed Office.  But after I installed Thunderbird, the option changed to Thunderbird.

Outlook is my default mail program in Windows.  I've edited the .ini file per instruction from Intuit.  I have checked three articles sent from Intuit support that address this situation.  Everything they suggest is satisfied.  Still, Outlook is not available as an option.

Anyone have any suggestions?  I’m guessing it’s a registry hack, I just don’t know where to look or what to thange.

Thanks

thedslguy
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thedslguyComputer and Network ConsultantAsked:
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Scott CSenior EngineerCommented:
Try removing Thunderbird, making sure Outlook is default again and then re-install Thunderbird.

Or maybe remove Office, have Thunderbird installed, then re-install office.
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JohnBusiness Consultant (Owner)Commented:
We use QuickBooks V2018 and Outlook 2016. Emailing via Outlook works fine.

Try Scott's suggestions above and try to recall if you made a registry change. No registry changes are necessary for QB and Outlook for work together.
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thedslguyComputer and Network ConsultantAuthor Commented:
Scott C:

I had already uninstalled and reinstalled Office.  I'll uninstall Thunderbird and see what happens.

John:

I know it isn't usually required to change the registry.  I just figured the problem is in the registry.  I haven;t changed anything.

tdg
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☠ MASQ ☠Commented:
Intuit support imply that installation order is everything.
Uninstall TB
Ensure Outlook is the default mail app
Configure QB to use Outlook in Forms
Then reinstall TB
https://community.intuit.com/articles/1502300-outlook-is-missing-in-quickbooks-desktop-send-forms-preferences
Ignore the part about TB at the end of this, that's if you have Outlook already installed but want to send QB forms via TB.
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thedslguyComputer and Network ConsultantAuthor Commented:
Scott C:

OK I uninstalled Thunderbird.  Then the only option was Web Mail.

I uninstalled and re-installed Office.  Web Mail is still the only option.

So currently, Thunderbird is off the machine.  Outlook is newly installed.  Web Mail is my only option.

Any other ideas?

tdg
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JohnBusiness Consultant (Owner)Commented:
You may need to rebuild your system. It all should work and I have it working fine.
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thedslguyComputer and Network ConsultantAuthor Commented:
John:

That's pretty extreme.   Especially since I just did it.  All the hours of updates.  Installing all the software.  I sure hope it doesn't come to that.

tdg
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JohnBusiness Consultant (Owner)Commented:
I understand but if the registry is screwed up, then this may be what you need to do.
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JohnBusiness Consultant (Owner)Commented:
Try uninstalling your antivirus to see if that is in the way.
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thedslguyComputer and Network ConsultantAuthor Commented:
John:

I'll try that, thanks

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
John:

No change.

I hate to go through reinstall again.  All the updates.  reinstalling everything.  Giant pain.  Butt load of time.

I talked with QB support earlier today.  They want me to subscribe ($300) to get their help.  Butt load of money.

 
Gotta think about it.


tdg
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David Johnson, CD, MVPOwnerCommented:
you could send it directly to your email provider i.e. google/o365 / other webmail provider
https://www.accountexnetwork.com/blog/2015/12/fixing-quickbooks-gmail-problems/
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thedslguyComputer and Network ConsultantAuthor Commented:
David Johnson, CD, MVP:

It really goes against my grain to make a change like that just to accommodate the software.  I believe tools are intended to work fo rus, not the other way around.

While I cringe at the thought of a repeated complete reinstall, I'm not willing to pay Intuit for their service.  It's the weekend so I'll just do it then and hope for the best.  I'll be using a different media this time, though.

I'm still pissed off enough to not be thinking rationally about points.  I'll come back and close the question and assign points later.

tdg
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JohnBusiness Consultant (Owner)Commented:
If you finally decide on reinstalling Windows, try the following:

1. Reinstall Windows, update fully, including any recommended updates and .NET Framework.
2. Update all drivers and including BIOS and chipset.
3. Install Microsoft Office and update.
4. Install QuickBooks and test all functions including email.

Then continue adding your other software.
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thedslguyComputer and Network ConsultantAuthor Commented:
John:

Yeah, that's my plan

Thanks

tdg
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thedslguyComputer and Network ConsultantAuthor Commented:
John et al:

I've begun the reinstall.  I've decided that before I install Quickbooks, I'm going to create an image.  That way I have a restore point that eliminates all the updates and such of a complete reinstall if I have to do it again.  I can experiment until I get it tweaked like I want it.

I'll assign points later today.

Thanks to all

tdg
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