Quickbooks won't send mail through Outlook

Hello Experts:

I had to re-install Windows on my office computer.  This required re-installing all my software.  All is well with the exception of QuickBooks.  I use the 2018 Desktop version.

I email invoices to several customers.  I use Outlook 2016.

I use Outlook for my business email and Thunderbird for my personal email.

When I set up QuickBooks to email invoices, the only option I have is Thunderbird.  It was set to Outlook when I first installed Office.  But after I installed Thunderbird, the option changed to Thunderbird.

Outlook is my default mail program in Windows.  I've edited the .ini file per instruction from Intuit.  I have checked three articles sent from Intuit support that address this situation.  Everything they suggest is satisfied.  Still, Outlook is not available as an option.

Anyone have any suggestions?  I’m guessing it’s a registry hack, I just don’t know where to look or what to thange.

Thanks

thedslguy
LVL 1
thedslguyComputer and Network ConsultantAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior EngineerCommented:
Try removing Thunderbird, making sure Outlook is default again and then re-install Thunderbird.

Or maybe remove Office, have Thunderbird installed, then re-install office.
0
JohnBusiness Consultant (Owner)Commented:
We use QuickBooks V2018 and Outlook 2016. Emailing via Outlook works fine.

Try Scott's suggestions above and try to recall if you made a registry change. No registry changes are necessary for QB and Outlook for work together.
0
thedslguyComputer and Network ConsultantAuthor Commented:
Scott C:

I had already uninstalled and reinstalled Office.  I'll uninstall Thunderbird and see what happens.

John:

I know it isn't usually required to change the registry.  I just figured the problem is in the registry.  I haven;t changed anything.

tdg
0
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

☠ MASQ ☠Commented:
Intuit support imply that installation order is everything.
Uninstall TB
Ensure Outlook is the default mail app
Configure QB to use Outlook in Forms
Then reinstall TB
https://community.intuit.com/articles/1502300-outlook-is-missing-in-quickbooks-desktop-send-forms-preferences
Ignore the part about TB at the end of this, that's if you have Outlook already installed but want to send QB forms via TB.
0
thedslguyComputer and Network ConsultantAuthor Commented:
Scott C:

OK I uninstalled Thunderbird.  Then the only option was Web Mail.

I uninstalled and re-installed Office.  Web Mail is still the only option.

So currently, Thunderbird is off the machine.  Outlook is newly installed.  Web Mail is my only option.

Any other ideas?

tdg
0
JohnBusiness Consultant (Owner)Commented:
You may need to rebuild your system. It all should work and I have it working fine.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
thedslguyComputer and Network ConsultantAuthor Commented:
John:

That's pretty extreme.   Especially since I just did it.  All the hours of updates.  Installing all the software.  I sure hope it doesn't come to that.

tdg
0
JohnBusiness Consultant (Owner)Commented:
I understand but if the registry is screwed up, then this may be what you need to do.
0
JohnBusiness Consultant (Owner)Commented:
Try uninstalling your antivirus to see if that is in the way.
0
thedslguyComputer and Network ConsultantAuthor Commented:
John:

I'll try that, thanks

tdg
0
thedslguyComputer and Network ConsultantAuthor Commented:
John:

No change.

I hate to go through reinstall again.  All the updates.  reinstalling everything.  Giant pain.  Butt load of time.

I talked with QB support earlier today.  They want me to subscribe ($300) to get their help.  Butt load of money.

 
Gotta think about it.


tdg
0
David Johnson, CD, MVPOwnerCommented:
you could send it directly to your email provider i.e. google/o365 / other webmail provider
https://www.accountexnetwork.com/blog/2015/12/fixing-quickbooks-gmail-problems/
0
thedslguyComputer and Network ConsultantAuthor Commented:
David Johnson, CD, MVP:

It really goes against my grain to make a change like that just to accommodate the software.  I believe tools are intended to work fo rus, not the other way around.

While I cringe at the thought of a repeated complete reinstall, I'm not willing to pay Intuit for their service.  It's the weekend so I'll just do it then and hope for the best.  I'll be using a different media this time, though.

I'm still pissed off enough to not be thinking rationally about points.  I'll come back and close the question and assign points later.

tdg
0
JohnBusiness Consultant (Owner)Commented:
If you finally decide on reinstalling Windows, try the following:

1. Reinstall Windows, update fully, including any recommended updates and .NET Framework.
2. Update all drivers and including BIOS and chipset.
3. Install Microsoft Office and update.
4. Install QuickBooks and test all functions including email.

Then continue adding your other software.
0
thedslguyComputer and Network ConsultantAuthor Commented:
John:

Yeah, that's my plan

Thanks

tdg
0
thedslguyComputer and Network ConsultantAuthor Commented:
John et al:

I've begun the reinstall.  I've decided that before I install Quickbooks, I'm going to create an image.  That way I have a restore point that eliminates all the updates and such of a complete reinstall if I have to do it again.  I can experiment until I get it tweaked like I want it.

I'll assign points later today.

Thanks to all

tdg
0
thedslguyComputer and Network ConsultantAuthor Commented:
Hello all

OK I've tried new installs, first installing QB, then TB, then Office.  

Then I tried first installing TB, then Office , then QB

Then I tried first installing Office, then QB, then TB

Point is I tried in all the combinations.  In every instance, TB replaced Outlook as an option.

I tried that crappy program that comes with Windows, but I had to reduce security at Gmail so it would work.

Bottom line is none of the suggestions offered provided a solution.

Unless there are objections, I'm going to withdraw the question.

tdg
0
☠ MASQ ☠Commented:
No objection - I'm pretty convinced this is TB demanding to be default though.

Have you been through all the mail defaults in the Registry?

Start with:
[HKEY_CURRENT_USER\Software\Clients\Mail]
@="Microsoft Outlook"
0
JohnBusiness Consultant (Owner)Commented:
You can do as you wish, but I definitely would not have installed Thunderbird until proving that just Office and QuickBooks would work.

Installing TB in concert with Office cannot help with the problem resolution here
0
☠ MASQ ☠Commented:
Installing TB in concert with Office cannot help with the problem resolution here
??? - I thought the whole point of the thread was having both installed is a requirement?
0
JohnBusiness Consultant (Owner)Commented:
I can send email from QB at all clients but JUST Office is installed
0
thedslguyComputer and Network ConsultantAuthor Commented:
MASQ:

I'm not willing to take a chance.  I've spent way too much time on this.  Plus, I checked this before I began the reinstall marathon.  Out;look was listed, but TB was still the one in QB.

tdg
0
JohnBusiness Consultant (Owner)Commented:
You may need to print to PDF and then email the PDF documents. That will work for sure
0
☠ MASQ ☠Commented:
NP, that was always the key that TB would steal from Outlook if both were installed, and is where programmers would often grab the Mail Out program for GUI as a shortcut, but if the key value is “Outlook” after you have both installed I’d agree, life’s too short :)

You should have a delete option hidden in the elipsis “...” button in the original question but if you can’t find it use the Report Question flag and make a request there.
0
thedslguyComputer and Network ConsultantAuthor Commented:
Hello all

Well, I wound up doing a clean install from a .iso file I got from MS.  I did not install TB this time and it's working.  However I now have an issue with Outlook.  But that's reason for a new case to be opened.

Outlook (or any of the Office programs) quit working after a bit.  I'll give details in the new case.

As far as this question, I was pretty tired of the whole thing and not feeling very friendly toward anyone.  However now that it's all behind me, I guess points can be shared.  I'll do that and then close the question.

Thanks everyone for your efforts.

tdg
0
thedslguyComputer and Network ConsultantAuthor Commented:
OK, I came up with a point share.

Thanks again for your comments and suggestions.

thedslguy
0
JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Software

From novice to tech pro — start learning today.