Fortnite wrongfully banned. I think its a machine ban

I was playing Fortnite BR recently and i got an error that kicked me out of the game and the error said "You were removed from the match due to internet lag, your IP or machine, VPN usage, or for cheating. We recommend not utilizing VPN or proxy services while attempting to play fortnite." I tried to get help from support about this bug but the support for epic games is absolute trash and did not provide me with any assistance, so i just turn off my computer and go to bed. The next day i try to log in to my epic games account and I get a message saying my account has been disabled. Which is very disconcerting to me i went to support again time after time after time only getting bot replys, then trying to call the number for epic games which tells me to go to there support center.  I really need some help here i cant play on any other accounts I'm assuming they machine banned me, but i was wrongfully banned. However i can't debate this issue with anybody because every time i go to support all i get is a bot reply. The reason why I'm coming here is because i saw a similar post about this and was hoping that someone could help me as well, after putting a lot of money into this game and time, and getting banned for no reason its absolutely stupid.
HõwƛʟAsked:
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☠ MASQ ☠Commented:
And none of these happened?
"internet lag, your IP or machine, VPN usage, or for cheating"
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HõwƛʟAuthor Commented:
No none of those things happened, i wasnt using a vpn/proxy i was getting about 20 ping just before it kicked me out of the game and i know i wasnt cheating.
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Kyle SantosCustomer RelationsCommented:
A person is usually banned from a server you connect to, right?  Not the entire game itself?  Its been a while since I played online a game like this.

You could try cycling your router and modem and try again.  Or just plug directly into your ISP modem and see what happens.

Have you emailed their support?
https://fortnitehelp.epicgames.com/customer/portal/emails/new
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HõwƛʟAuthor Commented:
I've emailed their support thousands upon thousands of times and its the worst support ive ever seen. Unfortunately i cant plug into my modem but i may be able to reset it however I'm pretty sure i got machine banned because on my laptop it cant run the game at all so i get stuck on the loading screen but i never get a kick message and i gain a little exp.
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☠ MASQ ☠Commented:
So do you get as far as the bus or any of these?
fortnite-ban-prelim.pngtemp machineIP Machine Perm
The other most common causes are VPN enabled software detected (but not active) and Spoofed account - username/password if combination used on any other Pwned game site

If it's a prelim/temp ban it will run for 7 consecutive days.  Don't use your epic account on any other machines during that time.  Like it or not it's Epic's game and they can take their ball away at any time but there usually is a reason even if the player is completely unaware that they've done something wrong.
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Kyle SantosCustomer RelationsCommented:
Looks like you aren't the first and won't be the last.
https://www.epicgames.com/fortnite/forums/battle-royale/royale-with-cheese/185816-machine-ban/page4

Unfortunately, unless you have another machine to play, you're beholden to the game developer's ruling and have to wait for them to respond.  I'm sorry. =(
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Kyle SantosCustomer RelationsCommented:
A cursory search in Experts Exchange returned this discussion.
https://www.experts-exchange.com/questions/29088030/Bypassing-ban-on-my-machine.html

tl;dr if they don't unban you then there's nothing else you can do.
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HõwƛʟAuthor Commented:
MASQ yeah these errors already happened though, when i try to log in i get my account has been disabled. i get this https://gyazo.com/63cb3dc618ab4e4ca244cb944891aaf1
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