Citrix printing problems

Customer has two programs he runs in a Citrix environment which have developed printing problems in recent weeks.  I know little about Citrix, but this is my understanding:

Program 1 will no longer print reports in color on his PC unless he goes to printer printer properties each time and changes it from monochrome to color.  Next time he goes to print, it has changed back to monochrome and he has to do the same thing.

Program 2 will no longer print in color either, and in this case he has to export the report to a .pdf file and print the file in color.

He has reinstalled the printer and drivers.  I believe he is on Windows 10 Pro.  System restore does not have a restore point back to when this started two weeks ago.  His business partner has a virtually identical setup, accessing the same Citrix app, but he has no problem with any of this, sharing the same HP color laser printer.

Any ideas?  TIA
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AlexProject Systems EngineerCommented:
Sounds like drivers, don't forget that citrix can pull from the client printers and use those. So I'd clear out his existing drivers from print management and reinstall them.

Also, need more information, version of citrix, version of windows on citrix, version of windows on the client machine and what drivers are you using :-)


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James RankinCommented:
Has he reinstalled the printer drivers on the Citrix XenApp server, or is he running on a Windows 10 XenDesktop instance? As above, more info required....
AlexProject Systems EngineerCommented:
No point reinstalling it on the server since his colleague is working fine though
James RankinCommented:
Is he using the Citrix Universal driver and his colleage is not? Have you checked the Citrix policies in use for printing? Are you using auto-created printers for one user and individually mapped ones for the user that functions?

Check this link for policy locations that can drive printing -
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