Customer has two programs he runs in a Citrix environment which have developed printing problems in recent weeks. I know little about Citrix, but this is my understanding:
Program 1 will no longer print reports in color on his PC unless he goes to printer printer properties each time and changes it from monochrome to color. Next time he goes to print, it has changed back to monochrome and he has to do the same thing.
Program 2 will no longer print in color either, and in this case he has to export the report to a .pdf file and print the file in color.
He has reinstalled the printer and drivers. I believe he is on Windows 10 Pro. System restore does not have a restore point back to when this started two weeks ago. His business partner has a virtually identical setup, accessing the same Citrix app, but he has no problem with any of this, sharing the same HP color laser printer.
Any ideas? TIA