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Sam SlaughterFlag for United States of America

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"SMB server" error messages using Dell 2155cn network scanner

Greetings wise wizards of EE:

I'm helping a friend who has a Dell 2155cn network printer, which he uses for his Windows 7 laptop and Windows 10 desktop. While the device prints just fine on both machines via the network, I am having a devil of a time getting it to scan to the Windows 10 machine. The printer is connected to a wireless access point, as it is not wireless itself, and it sits in the garage.

This scanner is set up to scan to a shared folder, typically named "Scans", and placed just inside the C drive (C:/Scans). The scanner is typically set up using the internal web server page inside the printer, a link of which I enclose below. I have consulted the manual extensively, and set up the scanner "Address Book" page on the internal web server page for Windows 10 machine in the exact same fashion as the Windows 7 machine, being careful to use the proper settings, such as the user name, password and server (computer) IP address. However, I just cannot get the scanner to scan... it keeps producing a variety of "031-XXX" messages (link enclosed below), such as "Cannot find SMB server" or the like. I have tried temporarily disabling the firewall, re-downloading and installing the Windows 10 drivers, power-cycled the router, wireless access point, printer and computer, all to no avail.

I am completely out of ideas, and I am hoping one of you wise wizards can help. Here are some links to both the network scanner set up and error message page.

Dell 2155cn network scanner set up: https://www.dell.com/support/article/us/en/19/sln155200/creating-a-shared-folder-on-windows-7-for-network-scan-set-up?lang=en

Dell 2155cn network errors page: https://www.dell.com/support/article/us/en/19/sln142677/031-xxx-network-scan-errors-on-the-2155cn-dell-laser-printer?lang=en

Many thanks in advance,

Zovoth
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Mal Osborne
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Greetings masnrock, Mal Osborne and Arnold:

Many thanks for your helpful comments in solving this pesky Dell network scanner issue. The solution was to enable SMB1 in Windows 10... yes, I realize it is a security issue, but in the home environment, it is a vulnerability that my friend is willing to live with.

I must have spent four hours on this, and I wish I had called upon your wisdom from the beginning. Thanks again and may the wind be at your backs!

Zovoth