Quickbooks Desktop error: Company File Error

Kevin Caldwell
Kevin Caldwell used Ask the Experts™
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I have a customer that is running Quickbooks Desktop 2011.  (I think it is time to Upgrade!)  Just one user.  The QB file lives on the server.  She is getting an error that says: "Company File Error.   The disk or drive containing x:\sduncan\qbdata\qbfile.qbw is full.  In order to create more space, you need to remove some files.  After you remove the files, retry your operation."  
The network drive has plenty of space.
Any ideas why this error?  I searched Intuit and didn't really find anything.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
There is a limit on the number of customers / vendors (14,000 thereabouts) and you may have exceeded the limit.

Also, QBV2011 is ancient and the issue could be damage in the data base.  Upgrade QuickBooks and try rebuilding the database to correct errors.

Also try reducing customers / vendors (delete old accounts).
Jason JohanknechtIT Manager

Commented:
What OS is the workstation running?
Yes, you should upgrade to new version of Quickbooks.
Kevin CaldwellOwner of RUseeingRed Tech Solutions

Author

Commented:
It is Win 7.  It is only $200 to upgrade to the latest desktop version.  I have recommend we do that.
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Jason JohanknechtIT Manager

Commented:
Windows 7 should run that version.  Please note Johns' comment.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I had recommended earlier that you upgrade. A rebuild may fix the issue. But if you have too many customers/ vendors, you must reduce these
Top Expert 2016

Commented:
The disk or drive containing x:\sduncan\qbdata\qbfile.qbw is full.

it is quite unlikely that a specific error message like the one you experienced is totally wrong.

you may check what drive x is mapped to. also check how big the qbfile.qbw is. then try to make a copy of the file (while quickbooks is not running). if that worked you should copy the file to a local drive, say c. then open the local file with quickbooks and look whether there are the same issues.

if so, you probably have a damaged quickbook file and there are tools from intuit how to repair them locally. after it is repaired you may copy it back to the network drive.

see more at community.intuit.com/articles/1501352-resolve-data-issues-if-the-data-file-is-on-a-network-drive

Sara
Kevin CaldwellOwner of RUseeingRed Tech Solutions

Author

Commented:
Something is wrong the users pc and it is quite old.  We are putting in a new machine and also will upgrade the QB to the latest version when we do.  That should fix it.  Thanks for the helps experts!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and I was happy to help

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