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Internet Explorer issue

Running Internet Explorer 11 on a Windows 7 Professional 32-bit platform.  Recently, Internet Explorer began closing by itself, a few moments after launching.  The Event Log showed a module fault at kernelbase.dll    No other applications were affected.  I tried various approaches to fixing this, including restoring a saved disk image, and performing an in-place Windows upgrade/repair, but the issue persisted.  If I logged on with a different user profile, or used Windows Safe Mode, the behavior did not happen.  Eventually I restored Internet Explorer's settings to default.  That solved the problem of the browser self-closing.  However, when I visit my own website, now, most of the page content doesn't appear in the browser.  Instead, there is just the page background.  If I scroll down, the page will scroll indefinitely.  This doesn't happen with Internet Explorer 11 on a Windows 7 notebook computer, nor does it happen with Google Chrome on my desktop.   I'm not sure what I've done, or removed from Internet Explorer on my desktop, but I'd like some guidance about how to remedy it.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If I logged on with a different user profile ….  the behavior did not happen.

You may have a damaged Windows Profile which can only be fixed by deleting the damaged profile and making a new one.

Let's try to fix IE 11.

Programs and Features, Windows Features, IE, and uncheck it. Restart (you must). Go back and check IE. Restart (you must).
Now do a Full Reset of IE.

Restart one last time and check IE's behaviour

Author

Commented:
Thank you.  I followed those steps precisely, but the behavior did not change.  I'm skeptical about this being a corrupted user profile, because restoring a saved disk image (from long before the issue developed) does not rectify the condition.   I'd like to avoid creating a new profile, because there are so many applications and configurations to reproduce, that it would be quite a burden.   However, perhaps there is a way to copy the Internet Explorer files and configuration from the guest profile to my administrative profile?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you follow the above and then if a different profile worked, then you do have a damaged Windows Profile. You need to replace that (and yes, it is a burden to do).

Author

Commented:
OK.  But before I commit to that project, please let me know where my reasoning is faulty.  Restoring a saved disc image, including my user profile, did not correct the issue.  The restored user profile was not corrupted, because the issue didn't happen when that disk image was created.  So, how can this be a corrupted profile problem?
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
It is possible it is a different problem, but 90% of the time if (a) the computer works, (b) profile 1 fails , and (c) profile 2 works, it is a profile issue.

You can try a Windows 7 Repair Install to see if that works.  For this you need the Windows 7 DVD or a working recovery partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html

Author

Commented:
Thank you  John.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You are very welcome and good luck.

Author

Commented:
John,  it appears that I've found a solution, which I'd like to share.  It seems that IE11 had stopped rendering HTML5.  Moreover, I have .htaccess on my website which redirects IE users with IE<9 to a different page.  My browser was being redirected to that page when I loaded my website online.  When I loaded a local version on my computer disc, the page was rendered incompletely.  Adding code in the <HEAD> section of the affected pages resolved the issue:
<meta http-equiv="X-UA-Compatible" content="IE=edge">    Apparently this forces IE to render pages with an HTML5-compatible engine.

Long story short, I don't understand why IE11 began to close by itself, why that stopped when settings were reset to default, or why IE11 stopped rendering HTML5 after applying default settings.  I may have a corrupted user profile, but restoring a saved profile (from before the issue developed) did not change the behavior.   For the time being, I'm going to defer replacing the user profile unless other issues necessitate that.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update. I will try to follow up on the various points you have raised.