iphone is disabled' - connect to itunes

pma111
pma111 used Ask the Experts™
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my friend has an iphone 6 that when you power it on, it simply reads 'iphone is disabled' - connect to itunes'. I have plugged it into a windows machine and it loads the 'internal storage' of the device (quoting approx 1GB of 60GB free), yet when I click the 'internal storage' drive, nothing loads up. They are not overly fussed about getting the device to work just to salvage any photos files from storage. I am guessing the fact that windows can recognise the device and list the internal storage is a good sign from a hardware fault perspective, but I cannot see any files when I click internal storage. What can be done to view and copy off the contents of internal storage in this situation? I dont have the machine they may or may not of used to sync with itunes, although I could install itunes a fresh on my own windows machine and go from there... all I really need to do is copy the files from internal storage through whatever means.
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you'll still need a specialist app if  you don't use iTunes
google "How to Transfer files from iPhone without iTunes"
there are several third party apps that will do this.

Author

Commented:
Any recommendations?
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
Maybe lets start from beginning. What went wrong for Iphone so it is disabled now? Maybe you would want just to enable it again.
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Author

Commented:
I presume theyve hit a number of failed logins... but how do we re-enable it. They have their PIN bit apparently dont backup routinely.
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
Was Iphone connected to iCloud? There could be backup

Author

Commented:
Doubtful bit will enquire

Author

Commented:
Is there no way to re-enable it if we have the PIN?
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
Log in there and check photos, if they are there you are safe to reset. If not we probably need to acess data somehow
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
The only other source of backups in this situation is iCloud and that is likely only for Photos and Videos. Log into iCloud with the Apple ID and password. You can download any photos there to a computer without using the iPhone.

Author

Commented:
>the only other source of backups in this situation is iCloud

is iCloud something the user would have to manually setup, or is it a default for all iPhone users?... I suspect they wont have a clue if they have iCloud backups set up or not, so it would be useful to know if as part of the first login to the phone its something it suggest you setup, or if you would likely need to know of this feature and manually set it up at any point after the first login.

> the Apple ID and password.

Is this Applie ID and password something that comes with the device itself? I have never owned one personally.  Or at what stage do you create an Applie ID and password?
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
You have to create Apple ID if you want to acces App Store iCloud etc.. but you can use phone without it.

With every Apple count, you get a 5GB iCloud storage space. This is a cloud storage which works as a backup too, for all your iOS data. Most users have this turned on by default so all their photos, videos, emails, app data and other data get stored on the cloud safely.

Apple ID is an email adress and you combine it with custom password. If they have no info, maybe you can try contact apple support and with prove of purchase they could resolve your problem with unlocking and photos

Author

Commented:
how does the icloud backup work, is it automatic 'over the air' type backup, or must you connect your device to a PC similar to how you would to do itunes backup?
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
It automated when phone is charging and on WIFI, but I dont know which stuff is backed up by default.

Any luck on apple id(email adress) ? You can try to reset password if you know the mail. Probably they used one of their existing mails.

Author

Commented:
Will ask them shortly. Its odd as the first time I plugged the device into a windows machine it loads up the internal storage which showed 59/60 GB used, now I've installed iTunes windows does no longer show the internal storage in the my computer area for some reason. I was worried as if iCloud is only 5 GB it looks like they have 10x and more of that stored on the phone so dont suspect they will get what they need back from iCloud.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
is iCloud something the user would have to manually setup, or is it a default for all iPhone users?.

Most people would have an Apple ID with their phone and then iCloud tries to set up automatically so they can charge you for more space beyond the minimum. In that case the user would know
You can select what you want to back up to iCloud.  That's what you have to do when you only want to use the free 5GB storage.  You don't need to have everything put there.  The phone can have more data than iCloud.  In that case, you'll have to manually back up your data to iTunes to get everything on your phone backed up.  If you purchase more than the minimum, free 5GB iCloud storage, you don't have to do as many manual backups through iTunes, but it's still best to back up your iPhone that way periodically.

When you install iTunes, you also install an iTune helper app which will override the standard Windows USB storage view of your iPhone.  Back before the iPhone was encrypted by default, you could just copy your data from the phone.
to see if your "friend" has photos backed up the apple cloud  they need to go to www.icloud.com    and log on using their apple username and password.  once logged on they will get access to the backed up photos and other data  on the cloud.  if your friend does not remember the log on details they can use their email to recover the details.   if they do no have an apple username and password then it is not backed up.

Author

Commented:
No itunes backup, no icloud backup, so from everything I have read all they can do is essentially a factory reset and lose all data. Even though they have the correct PIN they cannot apply it now its in this permanently disabled state.
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
As I already said above, contact apple. Proof of purchase will be needed and you may somehow resolve your situation. I have positive experience with them

Author

Commented:
any opinions  if tools like this are worth a shot?
https://www.imobie.com/phonerescue/ios-data-recovery.htm
Tiborg GuaranaIT begins
Distinguished Expert 2018

Commented:
Try free download and see what it will show in demo version. You have nothing to lose.

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