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Michael Belletty

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Samsung Galaxy phone cannot set up Gsuite email account

I have a client with Google Gsuite hosted email.  He has a new Samsung Galaxy S9.  

We were unable to configure his email address in the Email app on the phone with IMAP.  It kept coming up during the setup:
Cant setup account
The username or password is incorrect or POP3/IMAP access isnt turned on for this account.  Check your email setting son the web, then try again.

I figured that the issue wasnt with the incoming mail server settings but with the outgoing mail server settings.
We had the settings as follows:

incoming mail server imap.gmail.com
port 993
SSL on

Outgoing mail server smtp.gmail.com
Port 465
SSL ON
Authenticate with username and password

It is his own email domain that is hosted on Gsuite.

When I changed the outgoing mail server to his mobile provider, then  system worked and the setup completed.
He was able to receive email in the Email App.  But when sending mail it does not show in the sent items on his other devices.

As he is able to receive, we know the password entered is correct.

Does anyone know why this would happen where he can receive using the Gmail settings but not send email??

I logged into his Gmail account on the web and ensured IMAP was enabled on the account.

He changed from a Google phone to the Samsung.  The email was setup on the Google phone using the Outlook app as there was no Email App on the Google phone.
Avatar of Kyle Santos
Kyle Santos
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Hi,

I am here to help you with your open question.  Do you still need help?  I have the ability to alert more experts if you still need help.

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

If you need me to delete this question just say "Delete."

Thank you for using Experts Exchange.

Regards,

Kyle Santos
Customer Relations
Does the phone have the Gmail app? You might find that much easier to work with.
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