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Avatar of Sam Johnson
Sam Johnson

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"The User Profile Service service failed the logon user profile cannot be loaded" on VDI

Have issue with User Profiles loading on my VDI environment. I am using VMware 5.0 and View 5.2 to manage desktops. I have enough licenses for 90 people to login and currently maybe 60 can logon and 30 are dead in the water. I checked the event logs I had a DRS error 2 days ago but eventually disappeared. Resources and space issue checked to be fine. The error people are getting when they logon to a desktop is " The User Profile Service service failed the logon user profile cannot be loaded" . Win 7 is running on the desktops (VDI). Thanks.
Avatar of Mathieu Ferland
Mathieu Ferland
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Does this happen to ALL users or only a few?

-- All users --
Are user profiles saved on a network storage? Did you check connection to the network storage?

-- 1 or few users --
Might be an antivirus currently scanning while trying to logon (unlikely). Did you try restart the VM?
If problem still there then user profile might be corrupted :S this is common on Windows. If this is the case you need to backup, create new user profile, restore the backup.
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