Rob Clerihan
asked on
Fujitsu scanner (fi-7160) loses wia connectivity every evening while pc is not in use
Dell pc running Windows 10 pro. All current updates installed, including Windows and Fujitsu. Fujitsu scanner (fi-7160) loses WIA connectivity every evening while pc is not in use (user logs out of Windows and turns scanner off before going home). The next morn, when user tries to scan document (using any scan app) error says can not connect to scanner. When you try to double click scanner within Devices and Printers, error says something about No WIA connection, need to install WIA drivers. When you try to restart the WIA service, receive error that WIA is in use and can not be restarted.
Current temp fix is:
1. Task Manager - End Task - Service Host: Windows Image Aquisition
2. Restart WIA Service
I also can not replicate issue during the day by following user end of day proceidure, so am driven to think something is occurring during the evening within Windows that is causing the issue. Also, temp uninstalled A/V to test to no avail.
Would love to figure out why this happens every evening so we don't have to temp fix every morning.
Thank you!
Current temp fix is:
1. Task Manager - End Task - Service Host: Windows Image Aquisition
2. Restart WIA Service
I also can not replicate issue during the day by following user end of day proceidure, so am driven to think something is occurring during the evening within Windows that is causing the issue. Also, temp uninstalled A/V to test to no avail.
Would love to figure out why this happens every evening so we don't have to temp fix every morning.
Thank you!
John
How is it connected? Wireless? DHCP? Should be static IP.
If the scanner is connected via USB, try using a 2.0 port instead of 3.0. On many PC's, the USB 3.0 ports are a different color, like blue.
ASKER
Connected via USB. Pretty sure it is 2.0 but I can confirm in a bit.
Sometimes just switching to another USB 2.0 port can help. Also make sure you got the latest chipset drivers for your PC. Could be some weird controller issue.
Try updating the USB Controller device via Windows, Device Manager update, or Manufacturer's update.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Updated all Dell software / drivers to no avail. Switching ports did not help. Trying the "disable usb power management now.
Trying the "disable usb power management" now.Hi Rob,
It's been a couple of weeks since that comment. How did it go with that test? Regards, Joe
Trying the "disable usb power management" now.Hi Rob,
It's now been four weeks since that comment. Please provide an update. Thanks, Joe
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Accept: Joe Winograd (https:#a42627947)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
hdhondt
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Accept: Joe Winograd (https:#a42627947)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
hdhondt
Experts-Exchange Cleanup Volunteer