I have a very similar situation - I have jpeg images I have merged via mailmerge into labels that are cutting off when printing to both PDF and printers. The print preview shows correctly, but the printed images the same size, but zoomed in and cut off when actually printed. I can use the "Save to PDF" to resolve the issue, but I cannot print to PDF or print to any printer.
There are approximately 300 different images that I am pulling, so resetting each image isn't a viable solution. The images are embedded in a mailmerge label format, so they are in table format.
When I "reset" the picture, they enlarge and cut off at the same place they are cropping during printing. Fun note - not all the images cut off, and the ones that enlarge without cropping are the same ones that can print correctly. This is clearly somehow related, but I am not sure how. On the attached files, you can see that the first two print fine while most of the others cut off. The PDF attached was "printed," not saved. All images print correctly when saved as PDF.
I have been using this specific mailmerge for months and it has been working correctly until a week or two ago. I do use it from multiple computers, so I'm not sure if it is a setting issue or what might be causing the problem but it can't be an jpeg file image issue as these exact image files worked just a few weeks ago.
Compressing the images does not work. I tried playing with multiple settings under Options > Advanced and nothing seems to resolve the issue.
I cannot seem to determine a solution to saving and printing directly from Word to make the images stop cutting off. While saving to PDF is a solution, I would like to find a solution that allows me to continue using MS Word to eliminate that additional step.
I am currently using an HP Laptop running WIndows 10 and Office 365.
Any help would be appreciated! I've tried everything I can think of and cannot figure out what could be causing this strange formatting issue!