Images Zoom / Cropped when printing from MS Word - but print previews correctly before printing!

I had this question after viewing Microsoft Word cuts off jpeg images when printing.

I have a very similar situation - I have jpeg images I have merged via mailmerge into labels that are cutting off when printing to both PDF and printers. The print preview shows correctly, but the printed images the same size, but zoomed in and cut off when actually printed. I can use the "Save to PDF" to resolve the issue, but I cannot print to PDF or print to any printer.  

There are approximately 300 different images that I am pulling, so resetting each image isn't a viable solution. The images are embedded in a mailmerge label format, so they are in table format.

When I "reset" the picture, they enlarge and cut off at the same place they are cropping during printing.  Fun note - not all the images cut off, and the ones that enlarge without cropping are the same ones that can print correctly. This is clearly somehow related, but I am not sure how.  On the attached files, you can see that the first two print fine while most of the others cut off.  The PDF attached was "printed," not saved. All images print correctly when saved as PDF.

I have been using this specific mailmerge for months and it has been working correctly until a week or two ago. I do use it from multiple computers, so I'm not sure if it is a setting issue or what might be causing the problem but it can't be an jpeg file image issue as these exact image files worked just a few weeks ago.

Compressing the images does not work. I tried playing with multiple settings under Options > Advanced and nothing seems to resolve the issue.

I cannot seem to determine a solution to saving and printing directly from Word to make the images stop cutting off. While saving to PDF is a solution, I would like to find a solution that allows me to continue using MS Word to eliminate that additional step.

I am currently using an HP Laptop running WIndows 10 and Office 365.

Any help would be appreciated! I've tried everything I can think of and cannot figure out what could be causing this strange formatting issue!

HEB-OMNICELL-AWS-Background-Labels.docx (Original Word File - Print Previews correctly but does not print correctly)
test2.pdf (Printed PDF File - cuts off images)
HEB-OMNICELL-AWS-Background-Labels.pdf (Save as PDF File - images appear correctly)
Stephanie SwansonAsked:
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hdhondtCommented:
Hi Stephanie

First, I cannot see any attachments. Can you try to upload them again?

One possibility is the Text Wrap setting in Word. Right-click the image and select Text Wrap. If "In Line with Text" is the current setting, try "Behind Text" or vice versa. Depending on your document layout, you may need to try a few different options to get it right. Check it from Mailings > Finish & Merge > Edit Individual Documents. You may want to try this with only a few records...
Stephanie SwansonAuthor Commented:
I tried adjusting the wrapping settings but they are all set at "In Line With Text" - the ones that work and the ones that don't. I did get the files uploaded this time on the original post I think - let me know if you can see them.

Thanks!
hdhondtCommented:
Going by the docx you attached, I would try setting them to "in front of text".

Another thing to try (admittedly not easy) is to have the images outside the table, as I'm not at all convinced that Word will handle a complex table like yours correctly. I also noticed your table settings include a Preferred Width of 27.33 cm - but Letter paper is only 21.55 cm wide
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Eric FletcherCommented:
Are you using an Office 365 (subscription) version of Word? If so, the problem may be related to modifications being made to address an obscure problem with how Word’s pagination produces different results between the print view and the printed document — but only when certain types of fonts are used. (Specifically, a document using OpenType TrueType fonts like Garamond is laid out properly on both Print View and when printed, but not if OpenType CFF-type fonts like Adobe Garamond Pro are being used.)

If that is the case, either roll back to an earlier version that worked or post to the Office part of the Microsoft forums to try to get Microsoft's attention.

A complex document can be hard to diagnose when issues are intermittent or appear to start after a change that may not appear to be related. A common source of layout issues can arise from changes made to document compatibility settings (File > Options > Advanced > Compatibility) where a long list of obscure layout settings can be toggled on or off. If you have an older version, I'd suggest opening it and checking these settings to see if any have been inadvertently changed at some point.

Your document  is set up to print labels, with each label being set as a 3 column by 4 row table. The small QR code is brought in by an INCLUDEPICTURE field code in the vertically-merged left column, and the red warning text is set in the vertically-merged right column.

Normally, the “Automatically resize to fit contents“ checkbox in the Table Properties > Table Options dialog can be turned on to ensure that images are resized to fit within a cell (instead of changing the cell dimensions to fit the image). That was my first thought when your question mentioned intermittent resized images. However, this setting will be greyed out (and therefore unavailable) in nested tables. In your case, each label is within a cell of the larger table that makes up the full sheet, so this limitation will kick in. Unfortunately, the setting is also greyed out for merged cells.

I can see two possible alternative methods you might consider:

1. Can the original QR code images be resized to have identical dimensions?
Your images are being included from an INCLUDEPICTURE field code, and with both a "mergeformat" switch (to retain formatting), and the \d switch (which causes the image to be loaded each time). If the images can be resized outside of Word, a recalculate of the fields (Ctrl-A, then F9) will reload them to correct any issues related to different original source dimensions.

2. Rather than create the label sheet as a large table with embedded smaller tables, could you reconstruct it to use a 3-column layout with individual tables for each label?
You’d need to size the row & columns carefully, and separate the tables with a ¶ to have them line up properly for a 3x10 label sheet, but if you are using mail merge to populate the contents, this would only need to be done once.
Stephanie SwansonAuthor Commented:
Thanks for the lengthy response! Yes, I am using Office365 and unfortunately my organization has switched over to a mandatory O365 upgrade as of mid-July.

All the images are currently the same pixels (125x125) but the resolution is different, despite them all being generated from the same website. Some of the images are 120dpi and some are 96dpi.  The 120dpi are not cutting off, the 96dpi are cutting off.

I will take some time to re-generate the barcodes at 120dpi and see if that resolves the issue!
DPI-vs-Dimensions.jpg
Stephanie SwansonAuthor Commented:
Problem Fixed!

The issue was the resolution of the images. I converted all back to 120dpi - strangely enough, the data existed in the file but for some files they were presenting as 96dpi until I opened it in MS Paint - then the resolution under properties stated 120dpi and when saved they saved as 120dpi. I am not familiar enough with image file properties to know how or why the images were presenting as compressed when the data was still clearly available in the file.

Thank you for all the help and suggestions - I never would have found the resolution issue without these insights!
Test4.docx
Eric FletcherCommented:
Good sleuthing! The different DPI would definitely make a difference, since the dimensions are ultimately just the number of pixels.
Stephanie SwansonAuthor Commented:
Problem Fixed!

The issue was the resolution of the images. I converted all back to 120dpi - strangely enough, the data existed in the file but for some files they were presenting as 96dpi until I opened it in MS Paint - then the resolution under properties stated 120dpi and when saved they saved as 120dpi. I am not familiar enough with image file properties to know how or why the images were presenting as compressed when the data was still clearly available in the file.

Thank you for all the help and suggestions - I never would have found the resolution issue without these insights!

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