Option for Tracking Website Movements
I am having problems with Microsoft CRM crashing when my user does an activity. I am trying to capture her movements so that I can show Microsoft the issue. I found that inside the IE you can go into the F12 >> Network and track user movements. Would this work and would this be the most effective method?
bbao
what do you actually mean about "her movement"? do you actually mean her web activity in accessing a given Website, say the CRM site? or do you actually her access to any network resources including site name, port number and time stamp via a given firewall?
Hi cmdolcet,
Please mention the version of Dynamics CRM and no the F12 might not help us at all. Are you on OnPremise version or Cloud version?
And which version of IE you are using? I hope it is IE 11. Also it crashes IE everytime the user tries to do something? or for any special activity only this happens?
Regards,
Chinmay.
Please mention the version of Dynamics CRM and no the F12 might not help us at all. Are you on OnPremise version or Cloud version?
And which version of IE you are using? I hope it is IE 11. Also it crashes IE everytime the user tries to do something? or for any special activity only this happens?
Regards,
Chinmay.
ASKER
We are using Microsoft Dynamics Version 1612 (9.0.2.758) DB (9.0.2.758) Online
We use Edge or IE 11. It seems when are user enters line items for a repair module we have with CRM it will close down the current working window and go back to her dashboard loosing all her entry work. This only happens when there are line items greater than 2.
We use Edge or IE 11. It seems when are user enters line items for a repair module we have with CRM it will close down the current working window and go back to her dashboard loosing all her entry work. This only happens when there are line items greater than 2.
Hi cmdolcet,
Dynamics 365 Online - so we will not be able to troubleshoot by configuring tracking/logging. Also repair module it does not sound like Out of the Box Dynamics 365 feature. Please share a screenshot (Do not forget to hide sensitive information) or check the installed solutions - we might get a clue from there.
Regards,
Chinmay.
Dynamics 365 Online - so we will not be able to troubleshoot by configuring tracking/logging. Also repair module it does not sound like Out of the Box Dynamics 365 feature. Please share a screenshot (Do not forget to hide sensitive information) or check the installed solutions - we might get a clue from there.
Regards,
Chinmay.
ASKER
Chinmay,
So there is no configuration or tracking that we can do to see our issue?
So there is no configuration or tracking that we can do to see our issue?
Hi cmdolcet,
I am afraid so. If there is a plugin that was crashing I think we will be able to figure it out by using Plugin Trace Viewer but this more looks like a client side error. Is it happening for everyone or 1 particular user?
Regards,
Chinmay.
I am afraid so. If there is a plugin that was crashing I think we will be able to figure it out by using Plugin Trace Viewer but this more looks like a client side error. Is it happening for everyone or 1 particular user?
Regards,
Chinmay.
ASKER
Well its hard to say, since this is the only user that it happens to. Our integrator says they can not reproduce it and say its ours to solve.
Could you suggest any other method to prove to them it happens?
Could you suggest any other method to prove to them it happens?
Hi cmdolcet,
When they say the cannot reproduce it is because they are using their devices(laptops/desktops) which might not have specific configuration this user has. Also being an integrator myself for more than a decade I can sympathize with them if they don't want to get into this.
I have one suggestion, ask this user to log on to any other computer and try this, if the error still persists then
1. Reset the IE to default settings from its Properties - Do take your user's permission, All their settings will be gone.
2. Restart the device.
3. Press F12, check the console then ask the user to try whatever they are doing.
4. Take console's output - clean it up for sensitive information and paste it here using code tag.
You can do step 3 and 4 without step 1 and 2 as well to be on safe side.
Regards,
Chinmay.
When they say the cannot reproduce it is because they are using their devices(laptops/desktops) which might not have specific configuration this user has. Also being an integrator myself for more than a decade I can sympathize with them if they don't want to get into this.
I have one suggestion, ask this user to log on to any other computer and try this, if the error still persists then
1. Reset the IE to default settings from its Properties - Do take your user's permission, All their settings will be gone.
2. Restart the device.
3. Press F12, check the console then ask the user to try whatever they are doing.
4. Take console's output - clean it up for sensitive information and paste it here using code tag.
You can do step 3 and 4 without step 1 and 2 as well to be on safe side.
Regards,
Chinmay.
ASKER
Step 3 and steps 4 that would be recording the actions of the user on their PC.
I do like your steps 1 and steps 2. I totally forgot about that option.
I do like your steps 1 and steps 2. I totally forgot about that option.
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If you want to record a users screen, get them to install Jing and get them to record a session.
Very useful and free
https://www.techsmith.com/tutorial-jing.html
Very useful and free
https://www.techsmith.com/tutorial-jing.html
Hi cmdolcet,
If your deployment would have been On premise, would have suggested to enable server side tracing. But since it is online, you need to log a ticket with Microsoft first and ask the to capture CRM traces from their end. In parallel, you may enable Fiddler logs from users local machine.
If your deployment would have been On premise, would have suggested to enable server side tracing. But since it is online, you need to log a ticket with Microsoft first and ask the to capture CRM traces from their end. In parallel, you may enable Fiddler logs from users local machine.
If you want to track the users selections you can use the Steps Recorder to capture their movements and selections.