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pramod1Flag for United States of America

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outlook, signature, outlook 2010

I have a user who has outlook 2010

his mail box is on office 365.

whenever he exits out of outlook his signature goesaway

when he is logged in the outlook, his signature stays

build his outlook profile
build his citrix profile

didnt help

anything we can do in registry
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yo_bee
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Are you using Web app for Office 365 or the full client on the local computer?

The signature is stored in %appdata%\microsoft\signature.

If this is not populated on the user's computer then there is no signature for this user. The user's saved signature which will contains files with the same name with three different file extensions (rtf, txt, html).
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ASKER

IT IS OUTLOOK ON HIS PC
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ASKER

all signatures are there
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ASKER

when he is logged in to outlook
There is no registry setting for the Signature.  It only references the %appdata%\Microsoft\signature folder.  
If this user roams you maybe just seeing this on their primary machine.  

Are they using multiple computers (physical or virtual)?
Is Folder Redirection or Roaming profiles being leverage for APPDATA folder?
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Is Folder Redirection or Roaming profiles being leverage for APPDATA folder? -what does this mean , can u elaborate

I think he is using 1 VM desktop which he logs in through citrix receiver
Is the desktop a non-persistent disk (read-only)?

Sounds like his profile is not roaming?
Where you able to confirm if the signature files were there in %appdata%\Microsoft\signatures
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his application are streamed through xenapp servers.

it is non -persistence,
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yo_bee
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did you have to copy it?
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he has the signature folder with all files.