pop3 - sub folders not downloading

Hi Guys,

I got a pop3 email account in my laptop.
i got many subfolders below inbox. i know pop3 syncs from inbox to the server.
but i keep on getting an certificate error when i open outlook.

so i created another profile and created same email account. but i brought only the inbox. i know thats how it works. and will not bring any subfolders.
but is there any other way , to bring my subfolders from my original profile to new profile ?
Mr.XAsked:
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Andrew LeniartEE Senior Editor & Independent IT ConsultantCommented:
Yes, there is.

Firstly, create an IMAP account to the email server in Outlook and allow it to synchronize. That should import all of your subfolders.

Next, export the contents of the IMAP OST file in Outlook to a PST file

Next you would Import the exported OST data from the PST file you have saved into your current live PST or OST file

Now simply remove the IMAP account to the email server and you're done. From here on, do all Subfolder work in Outlook, not on the server.

I hope that's helpful.

Regards, Andrew
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David Johnson, CD, MVPOwnerCommented:
you could import your previous PST file, this will bring back the folders
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MichelangeloConsultantCommented:
No way through IMAP if you created folders in your inbox and moved emails by rules or manually. POP does not support folders so the server does not realy know about how you filed your emails.
You should be able to have them back only by opening your previous PST file if you got it.
Andrew's suggestion is useful only if you enable IMAP access, server side, for your account, and stop using POP client side
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Andrew LeniartEE Senior Editor & Independent IT ConsultantCommented:
Andrew's suggestion is useful only if you enable IMAP access, server side, for your account, and stop using POP client side
I believe that's what I said :-)
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JohnBusiness Consultant (Owner)Commented:
POP only downloads to Inbox. That is how POP has worked for me for many years.

If you want a mirror of what is on the server folders, use IMAP as suggested above.
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MichelangeloConsultantCommented:
then its not clear to me what are the actions you describe. You talk about accounts generally, and about import without specifying direction of the action and to which account you are referring
Firstly, create an IMAP account to the email server in Outlook and allow it to synchronize. That should import all of your subfolders.

Now simply remove the IMAP account to the email server and you're done. From here on, do all Subfolder work in Outlook, not on the server.

It's really not clear what actions are you recommending to take -other than supposing the OP has a previous PST available and you want the OP to switch to IMAP - but even so, if OP has got previous PST he has already his Folder hierarchy available. switching to IMAP it's undoubtedly a good practice but it's not what the OP is asking for - so take my comment as a constructive objection please.
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Andrew LeniartEE Senior Editor & Independent IT ConsultantCommented:
Micelangelo,

It's really not clear what actions are you recommending to take -other than supposing the OP has a previous PST available

On the contrary, the way I read the question, what I am assuming is that he does "not" have a PST, otherwise, if he did, then transferring from the old PST would have imported his Inbox sub-folders.

and you want the OP to switch to IMAP

No, only for the purposes of downloading his subfolders. The question to me indicates that he has made sub-folders via a web interface to his email server.

switching to IMAP it's undoubtedly a good practice but it's not what the OP is asking for

Nor is it what I'm suggesting. If you read my entire answer, I did say "Now simply remove the IMAP account to the email server" after his sub-folders were recreated in Outlook.

so take my comment as a constructive objection please

Did you not notice the smiley? I'm neither upset or having a go at you mate :)  The question isn't perfectly clear in describing his current scenario. My answer was based on my take of what his current configuration is and it will work. Feel free to provide your own instructions based on your take of what his present config is.

Regards, Andrew
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
1) I got a POP3 email account in my laptop.

This means all syncs will pull email into your Inbox only... in a consistent manner...

If you're attempting to leave email on a server + pull an entire folder hierarchy, use IMAP4, as POP3 isn't really designed to do this very well.

Most POP3 servers have no code to even attempt this. Some very old servers attempt this + it never works well.

2) i got many subfolders below inbox. i know pop3 syncs from inbox to the server.

Correct. You subfolders only live on your local box, where you run your mail client.

3) but i keep on getting an certificate error when i open outlook.

This means the SSL/TLS cert on your server requires updating.

I recommend you use LetsEncrypt certs as they're free. They're also Setup + Forget. After initial setup a simple CRON job can be use to renew test the cert every day + renew it when required + even restart your POP3/IMAP4 mail server when cert renews, to ingest the new cert.

4) so i created another profile and created same email account. but i brought only the inbox. i know thats how it works. and will not bring any subfolders. but is there any other way , to bring my subfolders from my original profile to new profile ?

Yep. None of this will work.

First switch to IMAP4, if you'd like to leave mail on the server + use multiple clients to access the same mail store.

If you use IMAP4, your folder hierarchy will automagically create itself with each new client.

If you use POP3, you will have to manually migrate your folder hierarchy off one machine to all other machines.
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MichelangeloConsultantCommented:
Hi Andrew Leniart,
Thank you fir your notes.
Please take the time to expand on your answer as it is not clear at all what you're suggesting to do. It may be useful for the OP as an alternative solution.
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Karl Timmermans (Outlook MVP)PrincipalCommented:
I got a pop3 email account in my laptop.
i got many subfolders below inbox. ...............

so i created another profile and created same email account. but i brought only the inbox. i know thats how it works. and will not bring any subfolders but is there any other way , to bring my subfolders from my original profile to new profile

Really really simple solution - when you create the new profile and configure the POP3 account again, simply use the same PST file from the original profile. All done. No need to mess with anything else.

Now, if you don't want to create another new profile, open the Control Panel <Mail> app --> click on <Email Account> button --> highlight the POP3 account --> click on the <Change Folder> button at the bottom of the window and then select the PST file from the original profile. Switch to the Data Files tab --> select the PST file just added and set it as the default for the profile

Assuming you don't have anything you want to keep in the newly created PST file in the new profile, remove the PST file that isn't needed anymore.
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Andrew LeniartEE Senior Editor & Independent IT ConsultantCommented:
@Michelangelo
Please take the time to expand on your answer as it is not clear at all what you're suggesting to do. It may be useful for the OP as an alternative solution.
If the question author asks for more detailed instructions, I'll be happy to provide them.
I think it might be best to wait for the authors response now that suggestions have been made.

Regards, Andrew
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Mr.XAuthor Commented:
Hi ,
Thanks for all the replies

Hi Karl , so like you say. Use same pst file from old profile. What do you mean ?

Should I create new profile and import the original past file. Is that what you mean ?
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JohnBusiness Consultant (Owner)Commented:
You can create a new profile and import the old PST file, but that will not change folder syncing behavior with respect to POP3 email.
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Karl Timmermans (Outlook MVP)PrincipalCommented:
Hi Karl , so like you say. Use same pst file from old profile. What do you mean ?

A POP3 account is associated with a PST file so just need to open your existing profile to locate the PST file for that account.

(1) From within Outlook where the POP account is configured which has the "sub-folders" you're referring to go to Outlook menu --> File --> Account Settings --> Data Files tab --> get the folder location/file name of the PST file. For sake of this response, the assumption is that there is only one email account configured and only one PST file is in use.

Once you have that, close Outlook and you have two choices as previously described

#1 - If you've previously configured a new profile for this POP3 account, then just need to change the PST file being used to the one from item (1) above. Open the Control Panel <Mail> app --> Show profiles --> select the "new profile" --> select the POP3 account --> click on the <Change Folder> button and follow the prompts

mailchngfldr.png
#2 - If you're creating a new profile and configuring the email account, be sure to select the existing PST file instead of letting Outlook create a new one

If you're using the old email config UI - the screen will look as follows

mailold.png
If you're using the new email config UI - it will look as follows

mailnew.png
Just to recap everything to make sure everyone is on the same page

#1 - A POP account only "downloads" the <Inbox> (it does not SYNC the <Inbox - world of difference)
#2 - No sub-folders will be downloaded from the server
#3 - Based on your description - you're referring to folders that have already been created in the existing PST file
#4 - The only reason for going thru the exercise of creating a new profile is to determine if it will resolve the server cert error which I don't think it will but at least it eliminates the profile being the cause
#5 - there is absolutely NO reason to import anything and doing so is ill-advised and a waste of time in this scenario
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Mr.XAuthor Commented:
This worked for me. I just added as an existing data file
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