Windows 2016 servers are not getting Windows Updates.

Hello,

For some reason, our Windows 2016 servers are not downloading Windows Updates.  

The attached screenshot is from one of the servers which is supposed to get the updates directly from Microsoft.  Windows firewall is disabled.

I am including the Windows Updates log as well.

Other non Windows 2016 servers on the same network have no issue in getting Windows Updates.  

Someone who knows what might be wrong please advise.  

Many thanks.
Windows-Updates-Status.png
WindowsUpdate.log
nav2567Asked:
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McKnifeCommented:
Download the july updates manually, install and wait and see if they start installing the august updates which are out by Tuesday night on their own. Link: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4346877 (lowest item).
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Wayne88Commented:
Open command prompt type Net Stop "Windows Update" to stop the server update then rename the C:\Windows\SoftwareDistribution folder to something else.

Then go back to the command prompt and type Net Start "Windows Update" to restart the windows update service.

Now try updating again.
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nav2567Author Commented:
Wayne, I tried your way but same result.

McKnife, I go to the web link you provided and download the 2018-07 Cumulative Update for Windows Server 2016...., when I run it, I am getting the update is not applicable.  Please see the attached.
windows-update-not-working.png
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McKnifeCommented:
Ok, could you please share the output of the command
winver

Open in new window

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Wayne88Commented:
Did it attempt to download any update at all or is it just stuck in downloading mode?
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nav2567Author Commented:
McKnife, please see the attached

Wayne, I think it just stuck in downloading mode.  Please see attached as well.

Thx.
winver.png
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nav2567Author Commented:
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McKnifeCommented:
Hm, that build number is from may 18, so the july updates should definitely apply - strange.
New updates are out, please try the 2nd from the bottom here: https://www.catalog.update.microsoft.com/Search.aspx?q=KB4343887
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nav2567Author Commented:
It is a very smart try but still the same result.  

I downloaded the second from bottom which is supposed to be for 2016.  The downloaded file name is windows10.0-kb4343887-x64_b271ddc543d9dced2baef6af558e94726a549df3.msu.  Is this for Windows 10 or Windows 2016?

I am still getting "This Update is not applicable to your computer" message.  Please see the screenshot.
Cumulative-Update-Status.png
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McKnifeCommented:
It is for 2016. The name win10...msu is a bit misleading, the reason behind it is that server 2016 and win10 share the same code base.
Something is utterly broken with updating and I would use the windows repair process now as described (for win10, but the same for 2016 applies) here: https://www.experts-exchange.com/articles/31982/Non-Destructive-Repair-of-Windows-10-Answers-to-commonly-asked-questions.html

Afterwards, please try to install the july update (the first download I linked) and then see whether it installs and if it detects the august updates on its own, after that.
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Windows Server 2016

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