sunhux
asked on
Galaxy Note 4's GPS Waze tends to disconnect intermittently
My Galaxy Note 4 (already updated to latest Android) tends to lose
connectivity to GPS (even though the connection to cellular/mobile
data network seems to be intact) while driving for 3 to 30 secs.
I'm using Waze. The disconnection can happen even on a bright
sunny day (ie don't have to be cloudy/rainy days) or in open
highway (ie not while going through tunnels).
The same SIM card was previously used on my Galaxy Note 2 for
for almost a whole year previously & I never had this issue.
Is this a known issue with Note 4 or the Telco ? Maybe one way I
can test this is to use the Note 4 as a hotspot (tethering) to an
iPhone & test to see if Waze/GPS disconnects intermittently:
map is still there but there's a red alert message that 'connection
to GPS is disconnected' at the top of the screen.
I only noted 2 changes:
1. I switch from Note 2 to Note 4 at around the time I disposed
the old Honda Airwave to Toyota Sienta hybrid: not sure if
there's something in Sienta that interferes
2. Note4 tends to get very heated up while Note2 is not that
hot while Waze is in use: I've since taken out the backcover
of the Note4 (& used scotch tapes to hold the battery & SIM
card in place) when in use so that the heat dissipates
connectivity to GPS (even though the connection to cellular/mobile
data network seems to be intact) while driving for 3 to 30 secs.
I'm using Waze. The disconnection can happen even on a bright
sunny day (ie don't have to be cloudy/rainy days) or in open
highway (ie not while going through tunnels).
The same SIM card was previously used on my Galaxy Note 2 for
for almost a whole year previously & I never had this issue.
Is this a known issue with Note 4 or the Telco ? Maybe one way I
can test this is to use the Note 4 as a hotspot (tethering) to an
iPhone & test to see if Waze/GPS disconnects intermittently:
map is still there but there's a red alert message that 'connection
to GPS is disconnected' at the top of the screen.
I only noted 2 changes:
1. I switch from Note 2 to Note 4 at around the time I disposed
the old Honda Airwave to Toyota Sienta hybrid: not sure if
there's something in Sienta that interferes
2. Note4 tends to get very heated up while Note2 is not that
hot while Waze is in use: I've since taken out the backcover
of the Note4 (& used scotch tapes to hold the battery & SIM
card in place) when in use so that the heat dissipates
ASKER
It's out of warranty : Note 4 is quite an old phone.
My wife has another Note 4 that she dedicates for
playing games : perhaps I'll swap with her.
My wife has another Note 4 that she dedicates for
playing games : perhaps I'll swap with her.
Yup, I suspected this but wasn't sure because some vendors sell certified secondhand phones.
perhaps I'll swap with her.Good, idea.
ASKER
My wife's Note4 has this same intermittent issue too
(while playing PokeMon). Refer to attached screen:
sometimes the "Cellular connection" is there.
Could it be a tuning or Android issue?
noGPSwaze.png
(while playing PokeMon). Refer to attached screen:
sometimes the "Cellular connection" is there.
Could it be a tuning or Android issue?
noGPSwaze.png
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
So do I follow the suggestion above to change the metal casing to a
plastic one or had to be serviced by a Samsung authorized shop?
So basically the discussions in above link indicate it's a common issue
with Note4?
Occasionally when I tried to turn on the "Mobile Data" (ie Cellular Data),
the Note4 will give a message "Pls insert a SIM with data service" &
can't turn it on. Had to reboot (warm boot is sufficient; don't have to
re-sit the already firmed slotted SIM card) the Note4 & then will be
able to turn on "Mobile Data" : is this related?
plastic one or had to be serviced by a Samsung authorized shop?
So basically the discussions in above link indicate it's a common issue
with Note4?
Occasionally when I tried to turn on the "Mobile Data" (ie Cellular Data),
the Note4 will give a message "Pls insert a SIM with data service" &
can't turn it on. Had to reboot (warm boot is sufficient; don't have to
re-sit the already firmed slotted SIM card) the Note4 & then will be
able to turn on "Mobile Data" : is this related?
Remove the metal casing for a day or two and see if it makes a difference
ASKER
Thanks Shaun
Perhaps the GPS module in the phone is faulty, I would take it in to for repairs, especially if it is still under some sort of warranty.