Link to home
Start Free TrialLog in
Avatar of IT Guy
IT GuyFlag for United States of America

asked on

Windows 10 computers sometimes intermittently disconnect from network printer

Some users within a Server 2016 AD network sometimes intermittently disconnect from a Kyocera Task Alfa 3051 copier and are unable to print.

This happens in an office with around 50 laptops. When this happens it only affects one laptop at a time and all the other laptops are able to print without any issues.

The printer will become grayed out and the users will receive errors printing to it from their Windows 10 computers. When this happens the printer that is automatically mapped by Windows 10 and the printer that is shared through Server 2016 and through Active Directory are both affected. No other network or internet connectivity is lost on these laptops when this happens.

This happens even whether the user's laptop is connected via Wi-Fi or a network cable.

Whenever this happens I check the Network properties on the affected laptop and find that the Network type is either Domain or Private and is never public.

To fix this issue I will have to delete the printer from the Devices and Printers applet within Control Panel and will have to re-add the network printer back to Windows 10.

What can be done to prevent this issue from occurring so these Windows 10 computers will always stay connected to this network printer and will never lose their ability to print?
ASKER CERTIFIED SOLUTION
Avatar of John
John
Flag of Canada image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of Mal Osborne
Also check time skew. If some machines have the wrong time set, by more than 5 mins, there will be security issues.
Have you set a static internal IP address for your  Kyocera Task Alfa 3051 copier?
Avatar of IT Guy

ASKER

Yes
Try my suggestion above.
Have you experimented with one machine having a local TCP/IP port so as to bypass the printer? Just to see if that has the exact same issue?
Thanks and I trust all is well now.