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Outlook IMAP account not receiving emails like it should

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Last Modified: 2020-09-18
I have a client using IMAP in Outlook. Yesterday she wasn't receiving any emails. I looked at the account settings, and they were all correct. I tested the connection, and the test message went through just fine. Then I closed the windows. After a second or two, her emails started coming in. This morning, she again was receiving no emails. I checked the settings again and again tested the connection, then closed the window. Again, after a moment or two she started receiving emails. She never has a problems receiving emails on her phone (also IMAP). It's like every day I have to remind Outlook it can find the server by testing the connection. This is very inconvenient. What can I do?
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