Cannot move video files from iPhone 7 plus to win 10 desktop

M_Epstein
M_Epstein used Ask the Experts™
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I cannot move videos from my iPhone 7 Plus (IOS 11.4.1) to my Win 10 Pro 64 bit desktop. I opened the folders in my iPhone and searched for the .mov files. Then I highlighted the ones I wanted and did a cut/paste to the desktop. 37 files out of 150 did move. The remaining ones will not move and I get a device is unreachable error. I can see the videos on my phone. Also, in explorer, there are only blank icons, no thumbnails showing up for these files. The other thing that I do not understand is that in explorer, all the other folders are showing up as empty when I know they are full of photos and videos.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Also, in explorer, there are only blank icons, no thumbnails showing up for these files.

So did you move large files or not?  That was not clear to me.

My understanding of IOS 11 and iTunes 12 is that the Photos folder no longer opens in a computer.

You need to move the photos / videos to iCloud and download from iCloud. That is what I must do now.

Author

Commented:
To move to iCloud, is that just doing a backup?
How do I download from iCloud? I never did it that way
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Photos / Video are now stored in iCloud for backup and Access. Log into iCloud with your Apple ID and download the pictures. See below.


iCloud-Log-In.
iCloud-Download
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Author

Commented:
after you download them, how do you delete them off your phone? I know how to delete them directly off my phone, but as there are a couple hundred files, I would rather it be done automatically as I download them, so I do not have to do this manually and check every single file
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you delete from iCloud, then they will soon delete from iPhone. I have done that. You have to have photos on the Phone sync'd with iCloud.

You can also delete manually by clicking on as many as you can and delete. I prefer the first method.
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
You can also delete manually by clicking on as many as you can and delete.
When I have a lot of photos and videos I need to mass select and delete, I find it is easiest to Select All then press my thumb on one video at the top left and slide my thumb across to the right and downward, and the images/videos will select.  Then click Trash when you're done.  I recorded myself doing it on my iPhone.  Its nice to not have to individually select; its like a click and drag with a cursor in windows explorer.

eg
ScreenRecording_08-20-2018-11-26-13.MP4

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