asked on

Microsoft UM service stops working

Running exchange 2016 standard. Not sure when it started, but randomly, the Microsoft UM service just stops working, the service continues to run, but does not work anymore.
It doesn't respond to any input, but the service remains in a "running" state. During this time, no one can access their VMs. When we dial the VM extension, it just doesn't respond, it's dead silence.

Any thoughts in how to resolve this?

Thanks,
Dan

ASKER CERTIFIED SOLUTION

Peter Hutchison

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Dan

ASKER

So I looked everywhere in ECP, and I can't find the "diagnostic logging for the UM server". Can you give me a hint where it can be found?
I searched online, and nothing comes up for the ECP, I did find a some powershell commands, but they were for 2010 and 2013.

Dan

ASKER

I just figured out how to change it using the EMS, so I don't think those options are available in the ECP, at least that's what I read online.

Do you know in what logs the data will be at? Besides the event app/system logs, is there any other place where I can see the raw data?

Peter Hutchison

Sorry I am used to Exchange 2010 where the Exchange Management Console or Powershell is where any configuration is set.
Once you have set the Diagnostice logs to a higher level, you can check the Application logs for any Exchange related errors, also check the System log for any service start/stop errors. Use the links in Event Viewer to find out more info about any errors.

Dan

ASKER

got it, I'm waiting for the problem to occur, so I can review the logs, I'll keep you updated.

Dan

ASKER

i enabled the expert logging for the UM, and problem occurred, but nothing in the logs points to the issue. I think I'm going to just update to the newest CU and see what happens.

Dan

ASKER

Thanks for your input.