crashing apps

I got this error message when I was running windows defender troubleshooter. I am scared that there is a problem of some sort that is causing this. See image. Can someone help me?

Thank you.
Basem KhawajaClinical PharmacistAsked:
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Joseph HornseyPresident and JanitorCommented:
Basem,

The first thing I'd recommend is looking in the Application Log and System Log in Event Viewer to see if you have any events logged there which might point to a crashed Windows Store app.  Do you see anything there?
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JohnBusiness Consultant (Owner)Commented:
Also open Control Panel, Security and Maintenance, pull down Maintenance, and run Reliability History. What errors are in Reliability History?
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Basem KhawajaClinical PharmacistAuthor Commented:
Reliability HistoryEvents Log
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JohnBusiness Consultant (Owner)Commented:
You have tons of errors. Go through the ones causing issues and see if you can noodle out a repair (upgrade it or reinstall it).
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Basem KhawajaClinical PharmacistAuthor Commented:
can you be more specific please? give me detailed answer. I am not an expert.
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JohnBusiness Consultant (Owner)Commented:
None of the  apps in the screen shot are Store Apps. Look for Store Apps and see if you can reinstall them.


Try running DISM from and Admin command prompt.


dism.exe /online /cleanup-image /restorehealth

If that does not work, you may need to run a Windows 10 Repair Install from the Microsoft Media Creation Link.
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Basem KhawajaClinical PharmacistAuthor Commented:
which store apps?
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JohnBusiness Consultant (Owner)Commented:
It does not say in any of your screen shots, so I do not know and have no way of knowing.

If you cannot sort it out (and I saw you say you are not an expert), get a friend (or business friend) to help you though a Repair Install.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Tons of errors? Where? The second screenshot shows the number of messages (including informational) and the first a handful

What prompted you to run the troubleshooter?
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JohnBusiness Consultant (Owner)Commented:
The errors are only for one day and there are many days to sort through.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Like I said, a handful. Hardly time to repair install
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JohnBusiness Consultant (Owner)Commented:
20 days times a dozen error is more than a handful.

That machine is in bad shape and a Repair Install is just about the simplest repair to do
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Shaun VermaakTechnical Specialist/DeveloperCommented:
Like I said, that view does not show timeframe and includes info, warnings and errors.
Five errors a day is not much.

I wonder how many times a month you repair install your computer, my interest is to fix the actual issue
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JohnBusiness Consultant (Owner)Commented:
Yes it does, it shows 20 days. But it only shows the errors for one day.

You ALWAYS know better than me, so you solve this for the author
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Basem KhawajaClinical PharmacistAuthor Commented:
windows defender in task tray had an an x and it said to run a troubleshooter. I am afraid to do a reinstall. reinstall what and how to do that? will that wipe out my computer data ? is that a reformat?
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JohnBusiness Consultant (Owner)Commented:
Before reinstalling Windows (which will indeed require you to back up your data), try a Repair Install as suggested earlier.

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

If the Repair will not run as per above (may not with V1803), create a USB Windows Installation key and then run Setup on the USB Key. That will start the Repair.

I have done many repairs and they are quite easy. Follow the steps and it will take 90-120 minutes.
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Shaun VermaakTechnical Specialist/DeveloperCommented:
I have done many repairs and they are quite easy. Follow the steps and it will take 90-120 minutes.
That does not take into account the hours of Windows patches, reconfiguring WiFi etc. that you need to redo afterwards.

What if it was an update that broke something on OP's computer or the hundreds of other places a repair install was installed?
OP will reinstall, think everything is fine, close this question with your comment as the answer and as soon as the update is installed again the issue will reoccur.

You ALWAYS know better than me, so you solve this for the author
Sure

Seeing that it is a Windows Store App error, the first step before considering a repair install is to run a Windows Store repair
WSReset.exe

Open in new window

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Basem KhawajaClinical PharmacistAuthor Commented:
Thank you. I am confused. I do not know what to do now.
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JohnBusiness Consultant (Owner)Commented:
The answer above that you need to reconfigure everything after a Repair - Keep Everything is incorrect.

So let me re-summarize to assist you. Do a Windows 10 Repair Install and Keep Everything.

Go to the Media Creation Link:

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button.
Select Save. Create a USB Windows Installation key.
Now use Windows Explorer to find the USB Key.
Run Setup on the USB Key.

This initiates the download and then the install. Answer the questions with obvious answer and one the last ones is about keeping Data and Apps. Make sure both are selected. Allow to continue.

After some time 60 - 90 minutes or so, the machine should ask you to log in and be back where it was.

I recommend this approach to you as you have a lot of errors in the screen shot above and in this case a Repair is easiest. Not everyone agrees with me but I have done this many times.

You should, of course, back up critical data and email files first. They should all be kept but let us be safe.

I have expanded my post here to give you all the main steps.

Good luck.

Finally, do not hesitate to get a knowledgeable friend to assist you with this.
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Basem KhawajaClinical PharmacistAuthor Commented:
Do you know what could have possibly caused these errors? I had my computer reformatted just 6 months ago. Aso why do I need to Create a USB Windows Installation key? Will doing the repair cause me to lose any data?

Thank you John
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JohnBusiness Consultant (Owner)Commented:
Do you know what could have possibly caused these errors?   <-- No. There a number of possible causes and I do not know what happened here.

I had my computer reformatted just 6 months ago.   <-- Things happen along the way (to me, too, on my computer here)

Also why do I need to Create a USB Windows Installation key? <-- Ask Microsoft :)   Up to the end of V1709, we did not need to create a USB Key. With V1803, we now get  "Language" error and creating a USB key to run Setup is the only way I know of to get around this.

Will doing the repair cause me to lose any data?  <-- No. Data, Apps and Settings all retained. I do make sure I have good backups first.

Good luck and please do not hesitate to get a friend to help.
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Basem KhawajaClinical PharmacistAuthor Commented:
smart man
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JohnBusiness Consultant (Owner)Commented:
Thank you and I hope all is well now.
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