Can't clone VM due to PBM error and vmware-sps service can't be started

Xetroximyn
Xetroximyn used Ask the Experts™
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I can't clone a VM in vCenter - I get
PBM error occurred during PreCloneCheckCallback: Connection refused

I have vcenter 6.5 (appliance) and 2 esxi 6.0 servers.

It is probably worth noting, that last night I started a clone of a VM to other esxi server, and then (not thinking about how vCenter was driving that clone) I shut down the vCenter appliance to adjust the RAM.  Now that vCenter is backup, I can't seem to do any clones.

Note - so far I tried...
root@vcenter [ /var/log/vmware/vpxd ]# service vmware-sps start
Failed to start vmware-sps.service: Unit vmware-sps.service is masked.

systemctl unmask vmware-sps.service

root@vcenter [ /var/log/vmware/vpxd ]# systemctl unmask vmware-sps.service
Removed symlink /etc/systemd/system/vmware-sps.service.
root@vcenter [ /var/log/vmware/vpxd ]# systemctl list-unit-files | grep vmware
vmware-bigsister.service               static  
vmware-cis-license.service             masked  
vmware-cm.service                      masked  
vmware-content-library.service         masked  
vmware-eam.service                     masked  
vmware-firewall.service                enabled
vmware-imagebuilder.service            masked  
vmware-mbcs.service                    masked  
vmware-netdump.service                 masked  
vmware-perfcharts.service              masked  
vmware-pschealth.service               masked  
vmware-rbd-watchdog.service            masked  
vmware-rhttpproxy.service              masked  
vmware-sca.service                     masked  
vmware-statsmonitor.service            masked  
vmware-updatemgr.service               masked  
vmware-vapi.service                    masked  
vmware-vcha.service                    masked  
vmware-vmon.service                    enabled
vmware-vmonapi.service                 masked  
vmware-vpostgres.service               masked  
vmware-vpxd-svcs.service               masked  
vmware-vpxd.service                    masked  
vmware-vsan-health.service             masked  
vmware-vsm.service                     masked  
vmware-bigsister.timer                 disabled
root@vcenter [ /var/log/vmware/vpxd ]# service vmware-sps start
Failed to start vmware-sps.service: Unit vmware-sps.service failed to load: No such file or directory.

Any ideas?  

It is probably worth noting a few things.
1. This vCenter was just set up about a month ago because my 6.0 vcenter crashed due to disk full. After this vCenter was set up vmware support rep cloned it - so I have a clone of vCenter available... It sounded like from what he said, any problems I can just shut down the one vCenter and boot up the backup vCenter and just keep rolling - seems worth a try but another vmware repo just told me not to try that.
2. Due to this failed copy I have a folder in my datastore folder for a copy of the VM that is incomplete, and does not show in vSphere... if a VM does not show in vSphere can I safely just delete the folder to reclaim that disk space?
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Murali SripadaVMware Engineer | vExpert 18/19
Distinguished Expert 2018

Commented:
File mask should be removed for vmon and rest all vmware service and reboot the appliance..

Take snapshot of vcsa prior to performing above step
VMware Engineer | vExpert 18/19
Distinguished Expert 2018
Commented:
https://communities.vmware.com/thread/563551

Try the steps mentioned in the above communities

Author

Commented:
Thanks!  In the short term I got in touch with vmware support and they ran this which seemed to fix my issue for now

service-control --start --all

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She said sps probably wouldn't start because psc-client was stopped.

It is good to have the reference though so I know how to fix it if this is a repeat problem.

Thanks!

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