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Xetroximyn
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Can't clone VM due to PBM error and vmware-sps service can't be started

I can't clone a VM in vCenter - I get
PBM error occurred during PreCloneCheckCallback: Connection refused

I have vcenter 6.5 (appliance) and 2 esxi 6.0 servers.

It is probably worth noting, that last night I started a clone of a VM to other esxi server, and then (not thinking about how vCenter was driving that clone) I shut down the vCenter appliance to adjust the RAM.  Now that vCenter is backup, I can't seem to do any clones.

Note - so far I tried...
root@vcenter [ /var/log/vmware/vpxd ]# service vmware-sps start
Failed to start vmware-sps.service: Unit vmware-sps.service is masked.

systemctl unmask vmware-sps.service

root@vcenter [ /var/log/vmware/vpxd ]# systemctl unmask vmware-sps.service
Removed symlink /etc/systemd/system/vmware-sps.service.
root@vcenter [ /var/log/vmware/vpxd ]# systemctl list-unit-files | grep vmware
vmware-bigsister.service               static  
vmware-cis-license.service             masked  
vmware-cm.service                      masked  
vmware-content-library.service         masked  
vmware-eam.service                     masked  
vmware-firewall.service                enabled
vmware-imagebuilder.service            masked  
vmware-mbcs.service                    masked  
vmware-netdump.service                 masked  
vmware-perfcharts.service              masked  
vmware-pschealth.service               masked  
vmware-rbd-watchdog.service            masked  
vmware-rhttpproxy.service              masked  
vmware-sca.service                     masked  
vmware-statsmonitor.service            masked  
vmware-updatemgr.service               masked  
vmware-vapi.service                    masked  
vmware-vcha.service                    masked  
vmware-vmon.service                    enabled
vmware-vmonapi.service                 masked  
vmware-vpostgres.service               masked  
vmware-vpxd-svcs.service               masked  
vmware-vpxd.service                    masked  
vmware-vsan-health.service             masked  
vmware-vsm.service                     masked  
vmware-bigsister.timer                 disabled
root@vcenter [ /var/log/vmware/vpxd ]# service vmware-sps start
Failed to start vmware-sps.service: Unit vmware-sps.service failed to load: No such file or directory.

Any ideas?  

It is probably worth noting a few things.
1. This vCenter was just set up about a month ago because my 6.0 vcenter crashed due to disk full. After this vCenter was set up vmware support rep cloned it - so I have a clone of vCenter available... It sounded like from what he said, any problems I can just shut down the one vCenter and boot up the backup vCenter and just keep rolling - seems worth a try but another vmware repo just told me not to try that.
2. Due to this failed copy I have a folder in my datastore folder for a copy of the VM that is incomplete, and does not show in vSphere... if a VM does not show in vSphere can I safely just delete the folder to reclaim that disk space?
Virtualization* vCenter ApplianceVMware

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Xetroximyn

8/22/2022 - Mon
Murali Sripada

File mask should be removed for vmon and rest all vmware service and reboot the appliance..

Take snapshot of vcsa prior to performing above step
ASKER CERTIFIED SOLUTION
Murali Sripada

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Xetroximyn

ASKER
Thanks!  In the short term I got in touch with vmware support and they ran this which seemed to fix my issue for now

service-control --start --all

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She said sps probably wouldn't start because psc-client was stopped.

It is good to have the reference though so I know how to fix it if this is a repeat problem.

Thanks!
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