I'm trying to download and install Office 2016 off my 365 account. It basically hangs on "getting things ready" for about 20 minutes then fails. Says check your internet (100mb up and down) and check you have enough space (256gb available). I have tried everything, fixit tool, disable firewall, uninstalled antivirus.. Still no luck, any suggestions...?
OS Windows 10 pro with latest updates...
All previous versions are uninstalled with multiple reboots..
I assume you already tried the Office Uninstall tool.
Download Revo Uninstaller PRO trial version to the computer in question.
ref link: https://www.revouninstaller.com/revo_uninstaller_free_download.html
Run the installer in advanced mode and look for anything with Microsoft Office. If it finds extra files, registry keys, etc let it remove them.