Looking for opinions on reliable laptop brands

Greetings Experts!

Looking for your opinion on what brand of laptop you think is the most reliable based on personal experience. According to this https://www.laptopmag.com/articles/laptop-brand-ratings Lenovo is the top ranked laptop. However I've seen reports of their failure rate being average. I know this is a tough question to answer, so I'm looking for personal experience with using a particular brand of laptop, good or bad.

Windows is a must, most of our EE users are Windows users. My personal usage is more focused on administrative and reporting functions, but that can be addressed in the specs of the individual laptops, I'm looking for brand opinions.


Craig Kehler
Craig KehlerDirector of Customer Service & Community RelationsAsked:
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timgreen7077Exchange EngineerCommented:
we actually use Lenovo laptops here at work and they work fine. I have no complaints. personally I have always purchased Dell and they have worked just fine for me also. instead of brand since most name brands would be fine, I would suggest you focus on the specs based on what you believe you will be using the laptop for. so what will you be using the laptop for, gaming, CAD, just internet browser and office, or whatever. based on stuff like this select the laptop.
Mal OsborneAlpha GeekCommented:
I have had a great run with Dell Latitude series laptops over the years.

Be aware that many manufacturers  have several "ranges" of laptop, often one aimed at delivering the best specs at the cheapest price, the other aimed at more durable hardware, and longer runs with consistent specs. For commercial use you want the latter, devices that are more expensive for the same specs, but better built and using more mature chipsets. Often the business model ships with pro versions of Windows, the home version with home.  

With Dell, Vostro is the home range,  Latitude is the Business range.
For Toshiba, Satellite is home, Tecra business.
With IBM, the "V range" are home,   Thinkpad are business.

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Bill PrewCommented:
I want to reinforce the last comment. I always shop the "business" and not "consumer" grade when looking for a machine I will use for more than just casual entertainment usage.  I personally like HP, have had good luck with them and good quality.  So their business class laptops are at:

Business Notebooks

I'm currently rocking a "HP EliteBook 1040 G4" with some customization's to the build and love it.

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Andrew LeniartSenior EditorCommented:
Hi Craig,

You may find the following article recently published here to be of some use:

Top 5 Laptops for Work

I hope that's helpful.

Regards, Andrew
fred hakimRetired ITCommented:
I'm A Dell Lattitude fan  (6000 or 7000 or XPS series) for a number of reasons.  

Dell offers a bunch of support options, you can select what works best for you.
Dell's diagnostics and driver support are top notch.
The higher end  Latitude series I mentioned each have plenty of options and configurations to meet nearly every need.
They really last.  Take a licking and keep on ticking, if your old enough to remember.  
They have plenty of connectivity, USB, video audio, card readers, etc.
Our corporation has used them for more than 15 years, more than 8000 users.

see:  https://www.dell.com/th/business/p/laptops
Brian BEE Topic Advisor, Independant Technology ProfessionalCommented:
I've pretty much worked with all of them. Never found any one to be worse than another. However, I find the ordering experience to be easier with Dell than the others.
Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
What has been said about business class is true.  I have had very good experience with Dell.  Bad experience with Lenovo and Asus.  Get the higher end Dell with support and negotiate the price.
All my clients have either chosen Dell or I have sold them Dell.  The bulk are running Lattitudes of diffrent flavours with a dozen or so using Precision laptops.

Purchase a business grade machine is the best advice with Pro-Support, the generic support at Dell is a bit orindary whereas pro support here in Australia you get a dedicated case manager.

I was a fan also of Lenovo until we had a batch of 2017 laptops start to fail for one client.  The support was appalling, but this may be different in your location.  We chose the Lenovos at the time due to the neat features they had, but the client went back to Dell.
Using Dell Lattitude 5000,6000 and 7000 series for past few years and have not as good experience with them as with Lenovos used before. Few issues with brand new delivered products, issues with motherboards, monitors, docking stations etc.

But I also must say it is nothing that could not be handled, also due to next bussines day support. Personally I think it is almost the same across other Top manufacturers. As I know how it is with Dell's and their support I would still stick with this brand.
Business class products imo are made more sturdy, have better (stronger) connectors  (= read USB connectors) that dont give bad contactqs after 20x connection, and are far better supported with drivers for new OS than consumer products
they may even use business class disks - but about that, i'm not sure
i like the Dell and HP business models

and check the support period
Lenovo was super reliable for us for the last 10 years. Before, we used Dell which was absolutely reliable, too, but had to be changed for Lenovo for other reasons.
Craig KehlerDirector of Customer Service & Community RelationsAuthor Commented:
Thanks for all the great feedback. The resounding focus on business class as opposed to saving a bit of money getting an individual class machine is solid advice.

Our last round of purchases were Dell. The desktops were solid, however the laptops which were Precision M3800s, have had issues with battery failure and keyboard failure. The battery on my laptop swelled and could have lost containment, which would have been very bad. The keyboards on multiple laptops have had keys stop functioning. Most of the time these laptops are connected to full sized keyboards and monitors and only used as stand alone laptops for meetings or travel. So I was starting to get a little weary of Dell laptops. I'm looking at which keys are failing on my laptop and realizing they are predominantly keys struck with the index finger. It may be that those of us that are used to full keyboards with feedback are just typing too hard.

Now considering something like this in the Vostro line https://www.dell.com/en-us/work/shop/dell-laptops-and-notebooks/vostro-15-5000/spd/vostro-15-5568-laptop/cav155w10p18s021 the specs can be customized based on the individual usage case of course. It's probably overkill for what I do.

I looked at Chromebooks, but was underwhelmed by the options for a business class use model. I like the idea of doing most of the heavy lifting in AWS and running lean terminals, but haven't found a good option yet that wouldn't incur heavy migration and recurring costs.

Thanks again for all the feedback.
Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
>  looked at Chromebooks

I have somebody using the $1700 pixelbook.  Looks cool, but you have to have an app for everything and sometimes paid apps to do things you expect should just work. If you are browsing the internet and editing google documents on google drive this is an option, but not the $1700 version. You will not be happy with it.
Craig KehlerDirector of Customer Service & Community RelationsAuthor Commented:
Thanks everyone. After looking a bit further I'm leaning towards the Latitude line.
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