Cisco ME wireless not stable for windows client

beardog1113
beardog1113 used Ask the Experts™
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hello experts
i have Cisco 1832 wireless AP which have ME enabled, current version is 8.5.131, i am facing a headache issue, which mobile phone has not problem with it, but for laptop(win7 or win10), it is not stable, after connected for a while, usually 10 mins later it disconnected itself then 1 or 2 mins later it connected again, then circular happened again and again, i am not sure how to fix it, attach is a debug file which only focus on windows laptop MAC address, lots info in it i can't understand, so need your help identify the root cause.
let me know if you need more information.
thank youdebugME.txt
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Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
Hi,

I am here to help you with your open question.  Do you still need help?  I have the ability to alert more experts if you still need help.

If you solved the problem on your own, would you please post the solution here in case others have the same problem?

If you need me to delete this question just say "Delete."

Thank you for using Experts Exchange.

Regards,

Kyle Santos
Customer Relations

Author

Commented:
hello Kyle
my problem still not fixed, and will appreciate you can help involve more experts to support.
thank you
mikecrIT Architect/Technology Delivery Manager

Commented:
What is the session timeout configured on the WLAN? Have you upgraded the drivers of the wireless computers and turned off power saving features?
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Author

Commented:
hello
i did extend session timeout by below configuration, but it doesn't help, also windows driver is up to date
that is wired cell phone is no such problem, and to compare windows 7 and 10 with same laptop, win10 is much better, which check the "uptime" via web management interface it could last 8 or more hours, but window 7 could only last the not longer than 1 hour.
thanks

config advanced eap identity-request-timeout 120
config advanced eap identity-request-retries 20
config advanced eap request-timeout 120
config advanced eap request-retries 20
config advanced eap eapol-key-timeout 3000
config advanced eap eapol-key-retries 4
mikecrIT Architect/Technology Delivery Manager

Commented:
The WLAN itself should have a session timeout configured. Your config just shows the EAP timeout values. Can you post a copy of the AP config so that we can see it?

Author

Commented:
check attach please.
thanks
MEWLC-Config.txt
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
mikecr,
Were you still going to be able to assist here?
IT Architect/Technology Delivery Manager
Commented:
Do me a favor and enable some of your lower data rates and go into the WLAN and turn off the session timeout. Yours is currently set to:

Session Timeout.................................. 1800 seconds

Author

Commented:
hi Mikecr
i am on business trip, will try it when i am back.
thank you

Author

Commented:
that is helpful
thanks

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